Style Advisor - John Lewis Trafford

The Foschini Group / TFG London; Manchester; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free clothing allowance

Colleague discount up to 70%

Wellbeing assistance

Enhanced maternity package

Virtual GP service

Job summary

TFG London is seeking a Style Advisor for John Lewis Trafford to deliver exceptional customer experiences on the shop floor. You’ll stay up to date with latest fashion, help customers build outfits, and act as brand ambassador across Hobbs, Whistles and Phase Eight products.

Greet customers with confidence, offer tailored advice, develop product knowledge, and support stock control and day-to-day store operations. A flexible rota and strong communication are essential.

Qualifications

• Strong focus on delivering excellent customer service.
• Clear communication with customers and colleagues.
• Able to adapt to changing priorities and shifts.
• Collaborative team player with a positive attitude.

Responsibilities

• Greet customers with confidence and offer tailored advice to create memorable shopping experiences.
• Develop deep product knowledge to answer questions and guide outfit choices.
• Handle transactions accurately and assist with stock control and replenishment.
• Assist in day-to-day store operations to ensure smooth store running.

Skills

Customer service

Communication skills

Flexibility

Teamwork

Job description

Every exceptional customer momentstarts with our people

Our Style Advisors are at the heart of agreat shopping experience. You’ll bring personality, pride and a passion forfashion, acting as a brand ambassador on the shop floor. You’ll stay up to datewith the latest styles, help customers build outfits for every occasion andplay a key role in enhancingthe overall store performance.

What you'll do:

• Greetcustomers with confidence, offering tailored advice and creating memorableshopping experiences.
• Develop deepproduct knowledge, answering customer questions with ease.
• Handletransactions accurately with careful attention to detail and assist withstock control processes.
• Assist in alltasks required to ensure the smooth day-to-day running of the store.

Who you'll be:

• Reliable andmotivated to fulfil the role, flexible enough to work on a rota basis andbalance shifting priorities in store.
• Engaging withexcellent communication skills and flourish in a customer-facingenvironment
• Focused onadding value and providing the best possible experience to our customers,taking pride in all that you do.

What's in it for you?

It’s not all about what you can do for us. We'll giveyou the tools and the time to develop your career in the direction you want togo. Alongside that, we have some great benefits which include:

• Free clothingallowance
• Generouscolleague discount up to 70%
• Financial andWellbeing assistance
• EnhancedMaternity package
• Virtual GPservice - unlimited access 24/7

If you want to join us and create moments that matter,we’d love to hear from you.

About Us

Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries.

TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear. It first acquired the international womenswear retailer, Phase Eight in January 2015. This acquisition was followed by that of the contemporary womenswear brand Whistles in March 2016 and premium British womenswear brand Hobbs in November 2017.

With plans for future growth in its brand portfolio, both organically and through acquisition, both in the UK and internationally, w e are entrepreneurial in our spirit and passionate about exceeding our customers’ expectations in everything we do.

TFG London Inclusion and Diversity statement of commitment:

At TFG London, we're proud to be a Disability Confident and Ban the Box employer. We’re committed to creating an inclusive culture that welcomes, develops and celebrates diversity of backgrounds, experiences, ideas and perspectives.We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

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About The Role

Every exceptional customer momentstarts with our people

Our Style Advisors are at the heart of agreat shopping experience. You’ll bring personality, pride and a passion forfashion, acting as a brand ambassador on the shop floor. You’ll stay up to datewith the latest styles, help customers build outfits for every occasion andplay a key role in enhancingthe overall store performance.

What you'll do:

• Greetcustomers with confidence, offering tailored advice and creating memorableshopping experiences.
• Develop deepproduct knowledge, answering customer questions with ease.
• Handletransactions accurately with careful attention to detail and assist withstock control processes.
• Assist in alltasks required to ensure the smooth day-to-day running of the store.

Who you'll be:

• Reliable andmotivated to fulfil the role, flexible enough to work on a rota basis andbalance shifting priorities in store.
• Engaging withexcellent communication skills and flourish in a customer-facingenvironment
• Focused onadding value and providing the best possible experience to our customers,taking pride in all that you do.

What's in it for you?

It’s not all about what you can do for us. We'll giveyou the tools and the time to develop your career in the direction you want togo. Alongside that, we have some great benefits which include:

• Free clothingallowance
• Generouscolleague discount up to 70%
• Financial andWellbeing assistance
• EnhancedMaternity package
• Virtual GPservice - unlimited access 24/7
• Plus muchmore!

If you want to join us and create moments that matter,we’d love to hear from you.

About Us

Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries.

TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear. It first acquired the international womenswear retailer, Phase Eight in January 2015. This acquisition was followed by that of the contemporary womenswear brand Whistles in March 2016 and premium British womenswear brand Hobbs in November 2017.

With plans for future growth in its brand portfolio, both organically and through acquisition, both in the UK and internationally, w e are entrepreneurial in our spirit and passionate about exceeding our customers’ expectations in everything we do.

TFG London Inclusion and Diversity statement of commitment:

At TFG London, we're proud to be a Disability Confident and Ban the Box employer. We’re committed to creating an inclusive culture that welcomes, develops and celebrates diversity of backgrounds, experiences, ideas and perspectives.We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.