Studio Operations Manager/Lead

Onyx Commerce; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Pension contributions

Profit-share bonus

Health Cash Plan

Hybrid working environment

Job summary

Onyx Commerce seeks a Studio Operations Manager/Lead to take full-time ownership of our live studio operations in the UK. You will steer day-to-day studio management, plan capacity, coordinate resources, and ensure seamless delivery of live productions for client brands.

The role requires strong operational and leadership capabilities, experience in studio or live production, and the ability to drive efficiencies and scale across the business.

Qualifications

• Strong operations or production-coordination background in studio, live, or broadcast environments.
• Management of studio teams and individuals.
• Excellent organisation and stakeholder management.
• Data-literate with ability to build and report studio P&L and operational metrics.
• Tech-savvy with ability to implement systems to drive efficiencies.

Responsibilities

• Own day-to-day management of Onyx Studios, including evenings and weekends as needed.
• Understand, report on the studio operation P&L to agency leadership.
• Collaborate with TikTok Live Ops and Strategy Manager to deliver high-quality Lives for major brands.
• Serve as the operational liaison with Account Management on delivery and deadlines.
• Operationalise and automate client bookings, scheduling and studio resourcing.
• Own the studio resourcing plan, including interviewing freelancers and managing invoicing.

Skills

Studio operations

People management

Resource planning

Stakeholder management

P&L reporting

Data literacy

Process improvement

Job description

Onyx is the agency designed for TikTok. We are founded by ex-TikTok employees and industry leaders. There is a huge shift in the media landscape as a new generation of consumers engages with social media to research products and shape their buying decisions rather than searching in traditional channels. Our mission is to guide brands on how they can maximise the exploding social commerce opportunity on TikTok and drive meaningful results for their business. This includes TikTok Shop, LIVE and ads

About The Role

As TikTok Live shopping becomes an increasingly significant part of our clients' social commerce strategy we are looking for a Studio Operations Manager/Lead to assume full-time operational responsibility for managing and growing our existing Live studios.

You will drive the end-to-end planning and execution of our studio operations, setting up our social commerce Live team for client success. By maintaining rigorous operational standards, planning capacity and resource allocation and optimising scheduling, you will ensure our Live strategy and delivery team are well supported and that we deliver a seamless Live experience for clients.

You will;

• Own the day-to-day management of Onyx Studios, in Shepherds Bush and the smooth running of the operation. This may include evenings and weekend shifts depending on scheduling
• Understand, own and report on the P&L of the studio operation to agency management on an ongoing basis.
• Work hand in hand with the TikTok Live Operations and Strategy Manager to ensure Onyx deliver high quality production Lives for our large brand clients
• Serve as the primary operational liaison with the Account Management team on delivery, logistics and deadlines
• Operationalise and automate client bookings, scheduling and studio resourcing across all agency client accounts
• Own the studio resourcing plan, which will include sourcing and interviewing freelance producers, presenters and models, booking the freelancers and managing invoicing and payments with the finance team
• Drive continuous improvement of the operation by identifying inefficiencies and implementing tools and processes to drive efficiencies
• Host client and new business prospect visits to the studio demonstrating our expertise and professionalism
• Report operational updates to leadership, capacity, bottlenecks and recommendations
• Support studio expansion in the UK, Europe & USA (sourcing space, fit-out, kit, staffing logistics)

What you will bring

Onyx is an early stage business which means we are looking for people with a growth mindset and entrepreneurial spirit who can play a key role in helping us to create long-term client relationships, drive our business metrics, build an enviable culture and have fun along the way.

Essential skills for the role:

• Strong operations, resourcing or production-coordination background, ideally in studio, live or broadcast environments.
• Management of studio teams and individuals
• Excellent organisation and stakeholder management
• Data-literate and able to build and run the studio P&L and operational reporting and provide data insights to the agency Leadership team
• Technology and AI-literate and experienced in implementing systems and processes to drive efficiencies
• Fluent in English with excellent written and verbal presentation skills
• An ability to move and learn fast in a start up environment

Additional skills a bonus:

• Experience of TikTok Live Commerce or similar in a studio setting
• Strong financial planning acumen and numbers orientated

What we can offer

Onyx is an entrepreneurial and innovative business operating in a pioneering sector. All of our team members can make a huge contribution at this early stage of our business growth, challenge themselves and others, work with like-minded individuals, and learn a lot in an exciting, relaxed and inclusive environment.

We offer:

• Pension contributions
• Profit-share bonus
• Health Cash Plan
• Hybrid working environment across our Shepherds Bush Studios and Shoreditch office
• Flexible working around core hours with a focus on outcomes
• 2 weeks ‘work from anywhere’ allowance
• Health and Wellness benefits
• Home office/mobile/broadband allowance
• A high level of responsibility, autonomy and opportunity for growth

Please let us know if you require any accommodations to fully participate in the interview process