Studio Growth & Operations Lead

Special Projects; London Borough of Richmond upon Thames; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Dog-friendly workplace

4-day workweek

Job summary

Special Projects, a design and invention studio in Richmond, London, is hiring an Operations & Growth Lead for a 12-month maternity cover starting February 15, 2027. The role focuses on greeting clients, maintaining an immaculate space, and managing the commercial pipeline from lead triage to proposals.

The position is 4 days per week: in-studio Monday, Tuesday and Thursday, 10am-6pm; Wednesday is usually remote. UK right to work required; salary £32,000 per annum (based on £40,000 FTE).

Qualifications

• Strong organisational and space-management skills.
• Excellent written and verbal communication.
• On-site in Richmond three days per week.

Responsibilities

• Manage Directors' diaries and triage non-urgent queries.
• Maintain studio hospitality and client welcoming spaces.
• Oversee studio environment, canteen, repairs, and stock.
• Maintain CRM, triage leads, and prepare quarterly reviews.
• Draft project proposals with budgets and timelines.
• Coordinate recruitment communications and onboarding.
• Lead B-Corp reporting and sustainability initiatives.

Skills

Gatekeeping

Studio hospitality

Operations management

CRM management

Proposal drafting

Client relationship

Team coordination

Tools

CRM software

Job description

Special Projects, a design and invention studio in Richmond, London, is hiring an Operations & Growth Lead for a 12-month maternity cover starting February 15, 2027. The role focuses on greeting clients, maintaining an immaculate space, and managing the commercial pipeline from lead triage to proposals.

The position is 4 days per week: in-studio Monday, Tuesday and Thursday, 10am-6pm; Wednesday is usually remote. UK right to work required; salary £32,000 per annum (based on £40,000 FTE).