Studio Operations & Growth Lead (12-Month)

Special Projects; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

25 days holiday (plus bank holidays)

Hybrid work: in-studio three days a wk

Wellness budget: £250/year

Learning & development budget: £500+/y

Pension scheme with matching

Cycle to work scheme

Birthday donation allowance: £100

Volunteering opportunities

London Living Wage commitment

Dog-friendly workplace

Job summary

Special Projects in Richmond, London, seeks an enthusiastic, hyper-organised Operations & Growth Lead for a 12‑month maternity cover starting February 15, 2027. You will manage the studio experience, lead CRM and outbound outreach, and craft project proposals after strategic briefs.

The role includes hospitality, pipeline management, event production, and overseeing B‑Corp processes, with hybrid working and a London living wage commitment.

Qualifications

• Experience in studio or creative agency operations is a plus.
• A proactive, detail‑oriented mindset with strong communication.
• People-facing role at a design studio or similar environment.

Responsibilities

• Guard Directors' calendars and triage non-urgent queries to protect deep work.
• Create a welcoming, efficient studio experience for clients and meetings.
• Maintain the studio space, organise logistics, and oversee canteen and supplies.
• Maintain CRM and triage inbound leads; run outbound outreach and follow-ups.
• Draft project proposals with scope, budget and timelines after briefing.
• Project-manage newsletters, client check-ins and events for advocates.
• Organise internal meeting cadence and logistics for interviews, workshops and travels.
• Lead recruitment comms, interview scheduling, onboarding, and quarterly team events.
• Act as B‑Corp lead and support the annual impact report and recertification.

Skills

CRM management

Lead qualification

Proposal writing

Client relations

Stakeholder coordination

Tools

CRM software

Office / GSuite

Job description

Special Projects in Richmond, London, seeks an enthusiastic, hyper-organised Operations & Growth Lead for a 12‑month maternity cover starting February 15, 2027. You will manage the studio experience, lead CRM and outbound outreach, and craft project proposals after strategic briefs.

The role includes hospitality, pipeline management, event production, and overseeing B‑Corp processes, with hybrid working and a London living wage commitment.