Student Wellbeing Executive Assistant - Frontline Support

Heriot-Watt University; City of Edinburgh; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave, increasing to 33 after 5 years

9 buildings closed days

Access to total rewards calculator

Job summary

A prestigious educational institution in Scotland is seeking a Student Wellbeing Executive Assistant to deliver frontline support to students with disabilities. The role involves providing exceptional customer service, handling administrative tasks, and assisting in academic access for students. Qualified candidates should have excellent communication skills and a strong background in frontline services. This is a full-time position offering numerous rewards, including generous annual leave. Apply through the university's recruitment system by January 6, 2026.

Qualifications

• Experience in providing advice, information, and guidance on various issues.
• Experience in working in front line services, assessing appropriate responses.
• Experience in handling large volumes of data and administrative tasks.

Responsibilities

• Provide high level customer service and frontline advice at the Student Wellbeing Centre.
• Carry out financial processes such as raising invoices and processing payments.
• Contact new students with disabilities and arrange appropriate appointments.
• Log all student contacts and ensure quick turnaround for an excellent experience.

Skills

Excellent communication and interpersonal skills

Frontline customer service experience

Ability to handle confidential information

IT proficiency including Microsoft Office

Skills in handling distressed customers

Education

Good educational standard with excellent spoken and written English

Tools

Microsoft Office

Finance systems

Job description

A prestigious educational institution in Scotland is seeking a Student Wellbeing Executive Assistant to deliver frontline support to students with disabilities. The role involves providing exceptional customer service, handling administrative tasks, and assisting in academic access for students. Qualified candidates should have excellent communication skills and a strong background in frontline services. This is a full-time position offering numerous rewards, including generous annual leave. Apply through the university's recruitment system by January 6, 2026.