Student Welfare Officer - Winter Camp

CATS Global Schools; Canterbury; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Free accommodation

33 days annual leave

Emergency on-call pay

Free parking

Employee discounts

Job summary

Stafford House International in Canterbury is seeking a proactive Student Welfare Officer to support international students throughout their stay. You will welcome arrivals, assist with accommodation, and provide pastoral and welfare support in a busy, vibrant school environment.

You’ll work closely with staff to organise activities, ensure safety in the residence, and assist with day-to-day student life, contributing to a welcoming international community.

Qualifications

• Experience in customer service or working with young people is advantageous.
• Safeguarding awareness is important when working with youth.

Responsibilities

• Welcome students on arrival and handle accommodation queries.
• Provide pastoral and welfare support to international students.
• Support student activities, excursions and evening programmes.
• Help maintain a safe, clean residence and coordinate with staff.
• Manage general inquiries and respond promptly to requests.
• Occasionally cover emergency phone on a rota.

Skills

Can-do attitude

Excellent communication

Customer service

Confident

Organisational skills

Microsoft Office/DB skills

Cultural awareness

Safeguarding knowledge

Experience with youth/ international学生

Tools

Databases

Microsoft Office

Job description

Would you enjoy helping young people from around the world settle into life in Canterbury?

Join Stafford House International as a Student Welfare Officer and become a key part of our students' experience.

We're a vibrant, fast-paced English language school welcoming hundreds of international students each year. You will be one of the first points of contact for our students, helping with everything from arrivals and accommodation queries to activities, pastoral support and day-to-day life in Canterbury.

This is a varied, people-focused role. You'll get to know students from around the world and help them feel welcome, safe and supported during their time with us. As part of the role, you'll have your own room and access to kitchen facilities within the student residence. You're also welcome to stay in the accommodation when you're not on duty.

What's in it for you?

• £610.08 per week
• Fixed-term
• Full-time employment
• Free accommodation with your own room
• 33 days annual leave (pro rata)
• Additional payments for emergency phone/on-call cover
• Free parking
• Employee and store discounts

What you'll be doing

You'll be part of our Student Services team, supporting students throughout their time with us and working closely with colleagues across the school.

Your day-to-day responsibilities will include:

• Welcoming students and supporting arrivals, departures and accommodation queries
• Providing pastoral and welfare support and helping students settle into life in Canterbury
• Supporting student activities, excursions and evening activities, including junior programmes
• Helping maintain a safe, clean and welcoming residence, working with cleaning and maintenance teams
• Supporting students with general administration and responding to enquiries
• Holding the emergency phone on a rota basis
• Working closely with colleagues across the school to ensure students receive a high level of support and customer care
• The role combines student support, pastoral care, accommodation, activities and customer service, making it a great opportunity for someone who enjoys variety and likes being part of a busy, international environment.

What we're looking for

You don't need to have worked in an English language school before.

We're looking for someone who is positive, practical and confident, with a genuine interest in helping people and creating a great experience for our students.

You’ll need:

• A can-do attitude and flexible approach to problem-solving
• Excellent communication and customer service skills
• The confidence to deal with situations calmly and decisively
• Good organisational skills and the ability to prioritise
• Confidence using databases and Microsoft Office
• Cultural awareness when working with students and colleagues from different backgrounds
• An understanding of safeguarding when working with young people
• Experience in customer service or working with young people would be an advantage, as would experience working with international students or in a residential environment.

More information

OUR COMMITMENT TO SAFEGUARDING

CATS Global Schools are committed to safeguarding and promoting the welfare of our students and expect everyone connected with the organisation to share this commitment.

All positions are subject to the satisfactory completion of safer recruitment pre-employment checks in line with KCSIE guidelines. All shortlisted candidates will be required to complete a criminal declaration form prior to interview and be subject to online checks which may include social media checks, in addition to an enhanced DBS check (DBS process paid for by CATS Global Schools), references and, if applicable, an overseas police check.

OUR COMMITMENT TO INCLUSION AND DIVERSITY

We are committed to diversity, inclusion and belonging. Building on our core values - Pioneering, Persevering, People - we pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all.

AND FINALLY

If you're looking for a varied role where you can make a genuine difference to the experience of international students, while living and working as part of a welcoming school community, we'd love to hear from you.

We look forward to hearing from you. Good luck!