Global Student Wellbeing & Services Lead

CATS Global Schools; Canterbury; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

Free accommodation with your own room

33 days annual leave (pro rata)

Full-time employment

Job summary

Stafford House International in Canterbury is seeking a Senior Student Welfare Officer to be a key part of our students' experience. You will welcome hundreds of international students, assist with arrivals and accommodation, provide pastoral support, and help with daily life in Canterbury.

You’ll work with the Student Services team, supporting welfare, activities, and safeguarding, in a busy, international environment. The role includes on-site accommodation and a rota for emergency contacts.

Qualifications

• Experience of working with young people would be an advantage, as would experience working with international students or in a residential environment.
• A can-do attitude and flexible approach to problem-solving
• Excellent communication and customer service skills
• The confidence to deal with situations calmly and decisively
• Good organisational skills and the ability to prioritise
• Confidence using databases and Microsoft Office
• Cultural awareness when working with students and colleagues from different backgrounds
• An understanding of safeguarding when working with young people

Responsibilities

• Welcoming students and supporting arrivals, departures and accommodation queries
• Supporting the Vice Principal and Student Welfare Officers
• Providing pastoral and welfare support and helping students settle into life in Canterbury
• Supporting student activities, excursions and evening activities, including junior programmes
• Helping maintain a safe, clean and welcoming residence, working with cleaning and maintenance teams
• Supporting students with general administration and responding to enquiries
• Holding the emergency phone on a rota basis
• Working closely with colleagues across the school to ensure students receive a high level of support and customer care
• The role combines student support, pastoral care, accommodation, activities and customer service, making it a great opportunity for someone who enjoys variety and likes being part of a busy, international environment.

Skills

Young people experience

International students

Residential environment

Can-do attitude

Communication skills

Problem-solving

Organisational skills

Microsoft Office

Job description

Stafford House International in Canterbury is seeking a Senior Student Welfare Officer to be a key part of our students' experience. You will welcome hundreds of international students, assist with arrivals and accommodation, provide pastoral support, and help with daily life in Canterbury.

You’ll work with the Student Services team, supporting welfare, activities, and safeguarding, in a busy, international environment. The role includes on-site accommodation and a rota for emergency contacts.