Student Union Advisor: Free Guidance, Advocacy & Support

National Union of Students; East Midlands; On-site; GBP 24,000 - 30,000; Full time

Job summary

National Union of Students seeks a dedicated Union Advisor to provide free, independent and confidential advice to students across academic appeals, housing, welfare and financial concerns. You will support students through casework, promote the Advice Service and contribute to awareness campaigns across the University.

The role involves working on a range of issues, with travel to various sites, and a starting salary of £27,000. 35 hours per week, based in Derby with opportunities for travel.

Qualifications

• Excellent communication skills are required.
• Ability to approach complex situations with empathy and professionalism.

Responsibilities

• Carry out solution focused casework in a professional and impartial manner via face to face, telephone, email and Microsoft Teams.
• Provide expert advice on academic matters, welfare, debt and housing, guiding students to best outcomes.
• Offer representational support and advocacy at university level meetings and hearings.
• Liaise with university staff to provide guidance on policy and procedure.
• Make professional referrals to internal and external services in the city, county and further afield.
• Empower students to understand and exercise their rights when experiencing a problem at the University.
• Draft letters, complete applications, and liaise with internal departments and external organisations on behalf of students.

Skills

Communication

Empathy

Job description

National Union of Students seeks a dedicated Union Advisor to provide free, independent and confidential advice to students across academic appeals, housing, welfare and financial concerns. You will support students through casework, promote the Advice Service and contribute to awareness campaigns across the University.

The role involves working on a range of issues, with travel to various sites, and a starting salary of £27,000. 35 hours per week, based in Derby with opportunities for travel.