Student Tech Support Specialist, Computer Center

Austin Community College; Greater London; On-site; GBP 14,555,000 - 24,258,000; Part time

Job summary

Austin Community College seeks an Assistant II for the TLED Computer Centers to assist students with technical questions, check out devices, and support training sessions in a busy lab environment.

Responsibilities include handling inquiries via in-person and digital channels, coordinating second-level requests, and maintaining records while ensuring privacy under FERPA. The role supports campus operations with a focus on student success.

Qualifications

• Customer service principles and practices.
• Technical support practices and protocols for assisting students, faculty and staff.
• Computer applications including Windows, Mac, Internet browsers, smartphones, tablets, and multimedia equipment.

Responsibilities

• Assist students, faculty and staff with technical issues in the Computer Center and other designated student technical support areas.
• Answer technical questions for students and refer non-technical questions to the appropriate departments.
• Identify and coordinate second level requests when special access is required to resolve inquiries.
• Adhere to FERPA and other privacy regulations.
• Provide feedback on frequent support requests for training opportunities.
• Communicate and coordinate with internal departments.
• Check out technology to students and faculty/staff (iPads, calculators, webcams, etc.).
• Enter data, maintain files, records and logs using tracking systems.
• Serve as a technical resource for computer hardware and software.

Skills

Customer service

Technical support

Multitasking

Communication

Privacy

Adaptability

Education

High School Diploma

Associate degree or higher

Tools

Windows

Mac

Google Mail

Microsoft Office

Job description

Austin Community College seeks an Assistant II for the TLED Computer Centers to assist students with technical questions, check out devices, and support training sessions in a busy lab environment.

Responsibilities include handling inquiries via in-person and digital channels, coordinating second-level requests, and maintaining records while ensuring privacy under FERPA. The role supports campus operations with a focus on student success.