Student Systems Business Analyst

University of York; York and North Yorkshire; Hybrid; GBP 40,000 - 58,000; Full time

Job summary

University of York is seeking a Business Analyst to join the Student Systems team. The role focuses on the configuration, development and maintenance of the SITS student record system and related integrations.

You will lead requirements elicitation, analyse processes and data flows, validate solutions with stakeholders, and support UAT and service transition across a busy programme supporting students from application to graduation.

Qualifications

• Sound understanding of the student lifecycle and data principles.
• Experience leading business analysis activities with diverse stakeholders.
• Strong analytical and problem-solving skills with data interpretation.
• Clear communication in verbal and written formats.
• Ability to adapt to changing business needs and priorities.
• A Level 3 qualification or equivalent experience.

Responsibilities

• Lead requirements elicitation and validate solutions with stakeholders.
• Support user acceptance testing (UAT) and service transition.
• Guide prioritisation and manage project risks with stakeholders.
• Oversee work by external suppliers or consultants.

Skills

Stakeholder engagement

Requirements elicitation

Analytical thinking

Data interpretation

Verbal and written communication

Change adaptability

Education

A Level 3 qualification

Job description

Department

The Student Systems team sits within the Directorate of Student Education and Experience which providesadministrative, academic and advisory services and opportunities for development to support the studentexperience. Working collaboratively with students, colleagues and external partners we facilitate learning,development and success. As a highly focused professional service directorate we make a significant impacton the University's ability to achieve its ambition of offering an outstanding and valuable experience, and tosupport our colleagues in achieving excellence in research, teaching and the student experience. We provide acollection of professional services which contribute to the quality of the student and staff experience.

Role

We are seeking a Business Analyst to join our Student Systems team. The team is responsible for theconfiguration, development, management and maintenance of our student record system (SITS) and itsintegrations with other business systems. These systems are core to the running of the University withAcademic and Professional Services departments relying on them to underpin their key activities. We have anexciting and extensive programme of technology-enabled business change with a focus ranging from strategicand operational projects to service improvements that support the student lifecycle from application throughto graduation. This role is key to successful delivery of that programme.

This is a hands-on role delivering both business and technical analysis centred on the student record system(SITS). Key responsibilities include working directly with business stakeholders, service owners, end users anddevelopment teams (in Student Systems and Digital Services) to:

• Understand business problems
• Elicit and constructively challenge requirements
• Analyse process and data flows
• Develop solution options
• Translate business needs into a clear framework for technical delivery

You will be personally responsible for:

• Leading requirements elicitation and solution validation activities
• Supporting user acceptance testing (UAT) and service transition
• Guiding stakeholders through prioritisation challenges, and managing project risks effectively
• Providing oversight and control of any work assigned to external suppliers or consultants

You will thrive in this role if you are:

• Highly self-motivated
• Capable of managing your own work and leading others
• A confident and approachable communicator with the ability to build warm rapport with a broadcross section of business and technical stakeholders at all levels of the University.

Skills, Experience & Qualifications needed

You'\'ll be able to demonstrate:

• A sound understanding of the student lifecycle and student record data principles
• Experience of contributing to or leading business analysis activities with a range of stakeholders
• Strong analytical and problem-solving skills with the ability to interpret and communicate sometimescomplex data to both technical and non-technical audiences
• An ability to communicate effectively in verbal and written formats
• An ability to respond to changing business needs and priorities
• A Level 3 qualification (or equivalent professional experience)

Interview date: To be confirmed