Student Support Manager

Kaplan; Leeds; Hybrid; GBP 32,000; Full time

Job summary

A leading company in online education is looking for a Student Support Manager. The role involves leading a team to provide high-quality support, enhancing student retention and satisfaction. The successful candidate will have a background in higher education, strong interpersonal skills, and the ability to manage multiple tasks effectively.

Benefits

28 days annual leave

Big discounts on Kaplan courses

24/7 confidential helpline providing support services

Company pension contributions

Enhanced maternity and paternity pay

Medicash Health Cash Plan

Qualifications

• Experience in higher education supporting students desired.
• High personal motivation, resilience, and tact required.
• Ability to manage high workloads to tight deadlines.

Responsibilities

• Manage a team of Student Support Advisers.
• Provide professional advice and support to enhance student success.
• Collaborate with various departments to ensure student satisfaction.

Skills

Communication

Problem Solving

Interpersonal Skills

Motivation

IT Skills

Education

Undergraduate degree or equivalent qualification

Job description

Reference Number: JR248204

Location: Remote - with the opportunity to attend the Leeds office

Working Pattern: Full time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £31,500 per annum

We are looking for a Student Support Manager to join our team.

Summary of Role

The Student Support Team has a range of responsibilities, working closely with colleagues in the Academic team and collaborating with multiple departments including Admissions, Finance and Quality and Enhancement in order to provide a high level of student support across an expanding portfolio of programmes.

Student Support Managers are responsible for the effective line management of a team of Student Support Advisers and ensuring the provision of a high-quality service and professional advice, guidance and support to positively influence student retention, satisfaction and successful student outcomes.

What you’ll bring to the role

Essential

• An Undergraduate degree or equivalent qualification
• Experience of working in higher education supporting students?
• High level of personal motivation, resilience, diplomacy and tact
• Evidence of the ability to manage a high workload to tight deadlines?
• Excellent communication, listening and interpersonal skills?
• Evidence of taking ownership and problem solving
• Excellent IT skills with a desire to embrace new technology?
  
  

Desirable?

• A Postgraduate degree or equivalent qualification, or to be actively studying towards this
• A Psychology Qualification
• Line management experience?
• Evidence of team working and motivation of peers
• Excellent?organisational?skills with attention to detail??
  
  

What we do

Kaplan Open Learning is one of the world’s largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team.

Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.

What we offer

Benefits

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
• Medicash Health Cash Plan
• Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
  
  

How to apply

Please apply with CV and cover letter no later than 11pm on Tuesday 8th July 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.