Student Support and Development Officer (SSW)

University of Manchester; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading university in the UK seeks a Student Support and Development Officer to oversee the Student Support and Wellbeing team. The role focuses on enhancing student experiences and providing welfare support. The successful candidate will collaborate with diverse stakeholders to ensure excellent service delivery and continuous improvement.

Benefits

Market-leading pension scheme

Employee health and wellbeing services

Generous annual leave entitlement

Paid closure over Christmas

Discounts at major retailers

Qualifications

• Experience in supporting welfare and delivering excellent student or customer experiences.
• Significant experience in providing pastoral support.

Responsibilities

• Manage student success and development activities.
• Lead and manage the team responsible for support activities.

Skills

Communication

Service Improvement

Welfare Support

Job description

Job Title: Student Support and Development Officer - School of Social Sciences, Faculty of Humanities

We are seeking to appoint a Student Support and Development Officer in the School of Social Sciences, Faculty of Humanities.

The Student Support and Wellbeing team provides welfare and pastoral support, manages mitigating circumstances, attendance, engagement monitoring, and other responsibilities within the school. The post holder will oversee the Student Support and Wellbeing Team and related processes within the School of Social Sciences.

Key Requirements:

• Experience in supporting welfare and delivering excellent student or customer experiences.
• Proven track record of service improvement and development, ideally in a student-focused environment.
• Excellent communication skills with the ability to lead and influence teams and stakeholders.
• Understanding of academic and pastoral support procedures for postgraduate and undergraduate education.
• Significant experience in providing pastoral support.

Overall Purpose of the Job:

1. Manage student success and development activities, working with diverse stakeholders, focusing on undergraduate and postgraduate taught students.
2. Collaborate with Professional Services leaders to embed a culture of excellent service and continuous improvement, prioritizing the student experience.
3. Support the delivery of strategies and activities that enhance the learning experience and meet the needs of UG and PGT students.
4. Lead and manage the team responsible for these activities.
5. Work flexibly across the University, taking on various roles to ensure the achievement of organizational priorities, operating as a unified team.

What you will get in return:

• Market-leading pension scheme
• Employee health and wellbeing services, including an Employee Assistance Programme
• Generous annual leave entitlement plus bank holidays
• Paid closure over Christmas
• Discounts at major retailers

We are an equal opportunities employer welcoming applicants from all backgrounds. All appointments are based on merit.

Our University supports flexible working. More information can be found here. Hybrid working arrangements may be considered.

Please note: We do not accept CVs or applications from recruitment agencies. All agency inquiries should be directed to [e-mail]. Submissions from agencies will be considered a gift.

Enquiries about the vacancy, shortlisting, and interviews:

Name: Rachid M’Rabty

Email: [e-mail]

General enquiries:

Email: [e-mail]

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

Application deadline: Midnight on the closing date.

For the person specification criteria, please see the Further Particulars document.