Student Support and Development Officer (SSW)

The University of Manchester; Manchester; On-site; GBP 28,000 - 35,000; Full time

Job summary

The University of Manchester is seeking a Student Support and Development Officer to oversee the Student Support and Wellbeing Team within the School of Social Sciences. The role involves managing support services, collaborating with stakeholders, and enhancing student experiences through effective leadership and communication. This position offers a market-leading pension scheme, generous annual leave, and additional benefits, promoting a supportive and inclusive environment for all applicants.

Benefits

Market-leading pension scheme

Excellent health and wellbeing services

Generous annual leave entitlement

Additional paid closure over Christmas

Discounts at major retailers

Qualifications

• Strong experience in supporting welfare and delivering excellent student experiences.
• Significant experience in pastoral support.

Responsibilities

• Manage the Student Support and Wellbeing Team effectively.
• Collaborate with PS leaders to enhance student experience.
• Deliver strategies that meet UG and PGT student needs.

Skills

Communication

Leadership

Influencing

Job description

We are seeking to appoint a Student Support and Development Officer in the School of Social Sciences, Faculty of Humanities.

The Student Support and Wellbeing team is responsible for providing welfare and pastoral support, delivering mitigating circumstances, monitoring attendance and engagement, among other responsibilities within the school. The post holder will primarily oversee the Student Support and Wellbeing Team and related processes within the School of Social Sciences.

You should have strong experience in supporting welfare and a proven track record of delivering excellent student or customer experiences. Demonstrable experience in improving and developing services, ideally in a student-focused context, is essential. Excellent communication skills, leadership, and influencing abilities are required. You must also understand academic and pastoral support procedures related to postgraduate taught and undergraduate education, with significant experience in pastoral support.

Overall Purpose of the Job:

1. Manage effectively and proactively, working with diverse stakeholders, to support student success and development, including activities tailored to undergraduate (UG) and postgraduate taught (PGT) students.
2. Collaborate with Professional Services (PS) leaders to embed a culture of excellent service and continuous improvement, focusing on the student experience, supporting a unified PS team across organizational boundaries.
3. Partner with senior colleagues to deliver high-quality strategies and activities that enhance the learning experience and meet the individual needs of UG and PGT students.
4. Manage the team in delivering strategies and activities aimed at supporting UG and PGT students.
5. Work flexibly across the University, taking on various roles and assignments as required, using principles of business partnering and collaborative working to ensure the delivery of university and local priorities, functioning as part of a single, cross-University team.

What you will get in return:

• Market-leading pension scheme
• Excellent health and wellbeing services, including an Employee Assistance Programme
• Generous annual leave entitlement, plus bank holidays
• Additional paid closure over Christmas
• Discounts at major retailers, both locally and nationally

We are an equal opportunities employer welcoming applicants from all backgrounds, regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, or transgender status. All appointments are based on merit.

Our University supports flexible working arrangements, including hybrid working options. More information can be found here.

Please note that we do not accept inquiries, CVs, or applications from recruitment agencies. Recruitment agencies should contact [e-mail]. Any CVs submitted by agencies will be considered a gift.

Enquiries about the vacancy, shortlisting, and interviews:

Name: Rachid M’Rabty

Email: [e-mail]

General enquiries:

Email: [e-mail]

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close at midnight on the closing date. Please see the link below for the Further Particulars document, which contains the person specification criteria.