Student Support and Development Officer (SSW)

TN United Kingdom; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Student Support and Development Officer to lead initiatives that enhance student welfare and success. This role involves managing a team, collaborating with various stakeholders, and implementing strategies to improve the overall student experience. The ideal candidate will have a strong background in supporting welfare, excellent communication skills, and a passion for service improvement. Join a forward-thinking institution that values diversity and offers a supportive environment for professional growth.

Benefits

Market-leading pension scheme

Excellent health and wellbeing services

Generous annual leave entitlement

Additional paid closure over Christmas

Discounts at major retailers

Qualifications

• Strong experience in supporting student welfare and excellent customer experiences.
• Demonstrable record of service improvement in a student-focused environment.

Responsibilities

• Manage the Student Support and Wellbeing Team to enhance student success.
• Collaborate with stakeholders to improve the student experience.

Skills

Welfare Support

Customer Experience

Communication Skills

Team Leadership

Service Improvement

Education

Degree in Social Sciences or related field

Job description

Job Title: Student Support and Development Officer (SSW), Manchester

Client: The University of Manchester

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 073cbda14890

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

We are seeking to appoint a Student Support and Development Officer in the School of Social Sciences, Faculty of Humanities.

The Student Support and Wellbeing team is responsible for providing welfare and pastoral support, as well as delivering mitigating circumstances, attendance, and engagement monitoring, among other responsibilities within the school. The post holder will primarily oversee the Student Support and Wellbeing Team and related processes and activities within the School of Social Sciences.

Applicants should have strong experience in supporting welfare, a proven track record of delivering excellent student or customer experiences, and a demonstrable record of service improvement and development, preferably in a student-focused environment. Excellent communication skills and the ability to lead and influence teams and stakeholders are essential. Candidates must also understand academic and pastoral support procedures related to postgraduate taught and undergraduate education, with significant experience in pastoral support.

Overall Purpose of the Job:

1. Manage effectively and proactively, working with various stakeholders, to support student success and development, including activities tailored to undergraduate and postgraduate students.
2. Collaborate with Professional Services leaders to embed a culture of excellent service provision and continuous improvement, focusing on enhancing the student experience and supporting a unified PS team across organizational boundaries.
3. Partner with senior colleagues to deliver high-quality learning strategies and activities that meet the needs of UG and PGT students and improve their experience.
4. Lead the team in delivering strategies and activities aimed at supporting UG and PGT students' learning and individual needs.
5. Be flexible in working across the University and undertake roles and assignments as required, employing principles of business partnering and collaborative working to meet university and local priorities.

What you will get in return:

• Market-leading pension scheme
• Excellent health and wellbeing services, including an Employee Assistance Programme
• Generous annual leave entitlement plus bank holidays
• Additional paid closure over Christmas
• Discounts at major retailers

We are an equal opportunities employer welcoming applicants from all backgrounds. All appointments are made on merit.

Flexible working is supported, including hybrid arrangements. For more information, visit our flexible working policy.

Please note, we do not accept CVs or applications from recruitment agencies. Enquiries should be directed to [emailprotected].

For questions about the vacancy, please visit: https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy closes at midnight on the closing date. Refer to the Further Particulars document for the person specification criteria.