Support & Ops Specialist, Amazon Freight EU

TN United Kingdom; Coalville; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Support & Ops Specialist, where you'll facilitate the flow of information between Amazon Freight and external customers. This role emphasizes proactive communication and problem-solving to enhance customer experience. With a focus on process improvements, you'll have the opportunity to drive operational efficiency in a fast-paced environment. If you're passionate about logistics and customer service, this position offers a unique chance to contribute to a pioneering B2B start-up within Amazon Transportation Services. Embrace the challenge and make a significant impact in this exciting role!

Qualifications

• Advanced proficiency in written and verbal English required.
• Experience in stakeholder communication and data analysis.

Responsibilities

• Monitor customer shipments to prevent potential issues.
• Develop service recovery plans and communicate with customers.

Skills

Advanced English proficiency

Stakeholder communication

Data analysis

Process improvement techniques

Tools

MS Office Suite

Job description

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Support & Ops Specialist, Amazon Freight EU, Coalville

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Client:

Amazon UK Services Ltd.

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

725a0e4ccdae

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

This position is a Fixed Term Contract for a minimum of 6 months.


Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. They provide proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.

The candidate should be able to communicate to a high standard in both verbal and written form, using appropriate tone of voice. The candidate should be able to recommend process improvements for the benefit of customers, and should have the passion to drive them to conclusion.


Key job responsibilities
Key job responsibilities

Responsibilities Include, But Are Not Limited To:
• Proactively monitor customer shipments to identify, address, and prevent potential issues.
• Develop and execute effective service recovery plans as necessary.
• Continual, proactive communication with customers (shippers) and external partners (carriers) to ensure a friction less customer experience.
• Identify and eliminate root causes of defects in order to drive efficiency in Amazon Freights operations, systematically escalating problems or variances in the operation to the Supervisors and Shift Managers
• Work within various time constraints to meet critical business needs.


A day in the life
A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.

About the team

Amazon Freight (AF) stands out as a trailblazing B2B start-up within Amazon Transportation Services in Europe. Its start-up nature requires flexibility, adaptability, and a keen understanding of evolving landscapes. This role leads the AF EU Operations Less than Truck load, which is part of the Pan- European central control center for Amazon Freight's Shipper Support and Transportation Execution. The Less than Truckload team is responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with world class support at each step of their journey.

BASIC QUALIFICATIONS

- Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR)
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Relevant experience in analysing data and creating reports for leadership Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR)

PREFERRED QUALIFICATIONS

- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- Relevant experience of process improvement techniques including but not limited to kaizen, gemba, process mapping and Aces certification.
- Relevant experience in a logistical working environment
- Proficiency in verbal and written German