Student Support Advisor

Ad Warrior Ltd; Sidcup; On-site; GBP 26,000 - 30,000; Full time

Job summary

Ad Warrior Ltd in Sidcup is seeking a proactive Student Support Advisor to manage the day-to-day operation of the busy Student Life centre and provide full administrative support to the Head of Student Life.

This role requires excellent organisation, strong communication with students and staff, and the ability to handle sensitive situations with discretion in a fast-paced higher education setting.

Qualifications

• Experience in student services in higher education.
• Strong organisational and administrative skills with attention to detail.
• Excellent communication skills to engage with students, staff, and external stakeholders.
• The ability to handle sensitive and complex situations with professionalism and confidentiality.
• Knowledge of mental health first aid and responding to students in crisis.

Responsibilities

• Work with the Head of Student Life to plan the College’s Student Life programme which seeks to contribute to the transformation the student experience by enhancing student support services and inclusive learning environments.
• Support the coordination and delivery of the College's Student Voice agenda, working collaboratively with the Students' Union, Course Representatives and academic departments to ensure student feedback informs service development and enhancement.

Skills

Student services experience

Organisational skills

Communication skills

Confidentiality

Mental health first aid knowledge

Job description

Student Support Advisor

Location: Sidcup

Salary: £26,197 - £30,175 per annum

Vacancy Type: 35 hours per week / 52 weeks per year

The Student Support Advisor is a crucial role and will take responsibility for managing the day-to-day operation of our busy Student Life centre and for providing full administrative support to the Head of Student Life.

Why Join Us?

• Be a vital part of a creative and inspiring academic community.
• Play a key role in enhancing student wellbeing and success.
• Work in a fast-paced, student-centred environment with a passionate team.

About the Role

As Student Support Advisor, you will:

• Work with the Head of Student Life to carry out planning of the College’s Student Life programme which seeks to contribute to the transformation the student experience by enhancing student support services and inclusive learning environments.
• Support the coordination and delivery of the College's Student Voice agenda, working collaboratively with the Students' Union, Course Representatives and academic departments to ensure student feedback informs service development and enhancement.

What We’re Looking For

We need a dedicated and empathetic team player with:

• Experience in student services in higher education.
• Strong organisational and administrative skills with attention to detail.
• Excellent communication skills to engage with students, staff, and external stakeholders.
• The ability to handle sensitive and complex situations with professionalism and confidentiality.
• Knowledge of mental health first aid and responding to students in crisis

What’s in it for You?

• A role where you make a real difference in students' lives.
• A supportive and dynamic work environment.
• Opportunities for career development and training in student support services.
• The chance to work in a creative and inclusive higher education setting.

The College offers a salary range of £26,197 - £30,175, 35 days’ holiday per annum plus Bank Holidays.

In return you will work in a pleasant environment with good on-site facilities and terms and conditions of employment.

The College is committed to a policy of equal opportunities in compliance with the Equality Act 2010 and welcomes applications regardless of community, background, religious belief, gender, age, racial/ethnic group. Marital status, sexual orientation, dependent responsibility or disability.

Applications should be received by 17:00pm on Wednesday 7 October 2026