Student Support

KCGroup; Metropolitan Borough of Solihull; On-site; GBP 17,000 - 22,000; Full time

Job summary

KCGroup in Solihull is seeking a Student Support and Attendance Officer to support a busy college environment. This temporary, full-time role involves recording attendance, following up on absences, and providing frontline student support.

The role requires strong administrative skills and a commitment to safeguarding and data protection while contributing to a positive student experience.

Qualifications

• Experience recording student attendance accurately.
• Ability to follow safeguarding and data protection policies.
• Strong administrative and frontline support skills.

Responsibilities

• Monitor and accurately record student attendance using internal systems.
• Follow up on absences and contact students or guardians as required.
• Provide general administrative support to student services and teaching teams.
• Offer frontline support to students and signpost to relevant services.
• Maintain and update student records and documentation.
• Support attendance improvement initiatives and reporting.
• Coordinate with teaching staff to communicate attendance issues clearly.

Skills

Administrative skills

Attention to detail

Communication skills

Student support experience

Education

Experience in education administration

Tools

Internal attendance systems

Job description

We are recruiting for Student Support and Attendance Officers to join a busy college environment in the Solihull area. This is a temporary, full-time position, supporting students while helping manage and monitor attendance records.

This role is ideal for someone with strong administrative skills who enjoys working in a student-focused environment, providing frontline support and ensuring accurate attendance tracking.

Key Duties of the Student Support and Attendance Officer role:

• Monitor and accurately record student attendance using internal systems
• Follow up on absences and contact students or parents/guardians where required
• Provide general administrative support to student services and teaching teams
• Offer frontline support to students, assisting with queries and signposting to appropriate services
• Maintain and update student records and documentation
• Support attendance improvement initiatives and reporting
• Liaise with teaching staff to ensure clear communication around attendance issues
• Handle confidential information in line with safeguarding and data protection policies
• Contribute to a positive, supportive environment for all students

Key Information about the Student Support and Attendance Officer role:

• Job Title: Student Support and Attendance Officer
• Location: Solihull Area
• Pay Rate: £13.50 per hour
• Contract: Temporary, Full-Time, Monday-Friday, 8:30am-5pm.