Student Services Manager

Kaplan International; Liverpool; On-site; GBP 27,000; Full time

Job summary

A leading educational organization is seeking a Student Services Manager in Liverpool. The role focuses on enhancing the student experience through exceptional customer service and efficient management of student administration. Candidates should have experience in administration, problem-solving, and managing staff effectively. This permanent position offers a competitive salary and comprehensive benefits package.

Benefits

28 days annual leave

Big discounts on Kaplan courses for staff and family

24/7 confidential helpline

Company pension contributions

Enhanced family leave policies

Medicash Health Cash Plan

Qualifications

• Experience in administration work, preferably in an ELT environment.
• Experience in dealing with and solving complaints.
• Ability to manage performance and development of staff.

Responsibilities

• Oversee customer services, student finance, and daily student administration.
• Ensure high-quality service for students and prioritize their welfare.
• Manage and implement change within the service.

Skills

Customer service

Administration

Problem solving

Communication

Sales

Job description

Student Services Manager

Reference Number: JR248232

Location: Liverpool

Working Pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £27,000 per annum

We are looking for a Student Services Manager to join our team.

As the Student Services Manager oversees general customer services, student finance and manages day-to-day student administration. You will ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/5be3ffaj.

What you’ll bring to the role

• Experience in administration work (preferably in an ELT environment).

• Experience in dealing with and solving complaints.

• Experience in selling products and services.

• Experience in working in a customer-facing environment.

• Ability to deal with and resolve a high volume of queries efficiently.

• Ability to demonstrate safe recruitment practices leading to the hiring of exceptional staff.

• Ability to find and present solutions to problems.

• Ability to manage and implement change.

• Ability to manage performance and development of staff.

• Ability to motivate others to achieve goals.

• Ability to promote the school and KIL services.

• Ability to relate to and build rapport with international students.

What we do

Every year,Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 11pm on 13th July 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team [e-mail].

Disability Confident Scheme and Reasonable Adjustments

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.