Guest Services Manager

Holiday Inn Leeds-Brighouse; Brighouse; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading hotel as a Guest Service Manager, where you will create memorable experiences for guests and lead a passionate team. You'll drive sales and develop a culture of service excellence, ensuring every visitor enjoys a safe and satisfying stay.

Benefits

Robust career development opportunities

Attractive discounts across major retailers

50% off food and beverage during hotel stay

Free access to Leisure Clubs

24/7 Employee Assistance Line

Qualifications

• Strong leadership skills and service-oriented attitude.
• Passion for enhancing guest experiences.
• Ability to foster a culture of service excellence.

Responsibilities

• Enhance customer satisfaction and exceed guest expectations.
• Drive sales opportunities and maximize revenue.
• Inspire and empower the Guest Service team.

Skills

Leadership

Customer Service

Sales Skills

Job description

Social network you want to login/join with:

Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based at our attractive hotel in Leeds- Brighouse (HD6 4HW).

• Constantly seek innovative ways to enhance customer satisfaction, embracing change! For example, upgrading a regular guest who has stayed with us five times in the last month to exceed their expectations.
• Ensure every guest experiences a safe visit, surpassing all expectations regarding cleanliness.
• Live and breathe outstanding service, fostering trust within your reception and reservations teams to deliver exceptional guest experiences.
• Drive sales opportunities, maximizing revenue and occupancy levels.

Beyond that, you'll inspire and empower our Guest Service team to uphold our company values and culture, maintaining service excellence as our top priority. Through your leadership, you'll promote a sales culture within our department, maximizing room and M&E sales while providing our guests with the best offerings.

Other titles for this role may include Front Office, Head of Department, Hotel Duty Manager, Guest Experience Manager, or Hotel Services Manager.

Full details of the role will be discussed with shortlisted candidates. If you'd like to learn more before applying, please contact our resourcing team at [emailprotected].

• Annual Conference, Events, and Awards
• Robust career development and personal growth opportunities
• Attractive discounts across major retailers, restaurants, and events
• Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and partner hotels worldwide
• 50% off food and beverage during your hotel stay
• 24/7 Employee Assistance Line for mental health, wellbeing, financial, and legal support
• Free and unlimited access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

To be a great fit, you should have strong leadership skills, a service-oriented attitude that exceeds expectations, and a passion for enhancing the guest experience. If you thrive on creating a positive impact and fostering a culture of service excellence, we encourage you to apply.

Next steps

A member of our hotel team will contact you to schedule a 15-minute chat to get to know you better. We will explain the role in detail and discuss your skills. If successful, you'll meet with the Business Excellence Manager.