Student Services Assistant

TN United Kingdom; Liverpool; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading company in language education is seeking a Student Services Assistant in Liverpool. This role involves providing exceptional customer service and administrative support to enhance the student experience. Ideal candidates will have a background in customer service and administration, with opportunities for career progression and a comprehensive benefits package.

Benefits

28 days annual leave

Discounts on Kaplan courses for family

24/7 confidential helpline

Company pension contributions

Enhanced parental leave pay

Qualifications

• Experience in administration work, preferably in an ELT environment.
• Experience in a customer-facing role.
• Ability to manage and implement change.

Responsibilities

• Assist with general customer service queries and student finance.
• Work alongside the school team for day-to-day student administration.
• Help students have an excellent Kaplan experience.

Skills

Customer Service

Administration

Problem Solving

Initiative

Teamwork

Job description

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Working pattern: Full Time, 37.5 hours per week

Number of roles: 1

We are looking for a Student Services Assistant to join our team.

We are looking for somebody with a passion for customer service to join our team as a Student Services Assistant. You’ll be assisting and working alongside the school team, taking care of all general customer service queries, student finance and day-to-day student administration. In summary, you’ll help students have an excellent Kaplan experience.

This is an excellent opportunity for someone who may be currently working as a Customer Service Assistant, who is looking to expand their skills and build their career with an industry leader.

What you’ll bring to the role

Experience in administration work (preferably in an ELT environment).

Experience in working in a customer-facing environment.

Ability to deal with and resolve a high volume of queries efficiently.

Ability to find and present solutions.

Ability to relate to and build rapport with international students.

Ability to use initiative and make decisions when required.

Ability to work effectively on an individual basis and as a member of a team.

Ability to manage and implement change.

What we do

Every year, Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

28 days annual leave*

Big discounts on Kaplan courses for you and your family

24/7 confidential helpline providing counselling and other support services

Company pension contributions

Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels