Student Services Assistant

Kaplan; Liverpool; On-site; GBP 24,000; Full time

Job summary

A leading education provider is seeking a Student Services Assistant in Liverpool. The role involves assisting with customer service and student administration, ideal for candidates with experience in these areas. The position offers a competitive salary, hybrid working, and various employee benefits.

Benefits

28 days annual leave

Discounts on Kaplan courses for employees and families

Confidential helpline for support services

Company pension contributions

Enhanced maternity, paternity, and adoption pay

Medicash Health Cash Plan

Qualifications

• Experience in administration work, preferably in an ELT environment.
• Experience in a customer-facing environment.
• Ability to handle and resolve high volumes of queries efficiently.

Responsibilities

• Assist with customer service, student finance, and day-to-day student administration.
• Ensure students have an excellent Kaplan experience.

Skills

Customer service

Administration

Problem-solving

Teamwork

Initiative

Job description

Kaplan Liverpool, England, United Kingdom

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Reference number: JR247305
Location: Liverpool
Working pattern: Full Time, 37.5 hours per week
Contract Type: Fixed Term Contract, Until September 2025
Number of roles: 1
Salary: £24,000 per annum pro rata

We are looking for a Student Services Assistant to join our team. You’ll be assisting with customer service, student finance, and day-to-day student administration to ensure students have an excellent Kaplan experience.

This role is ideal for someone with experience in customer service and administration, seeking to develop their career in education support.

A detailed job description can be viewed here.

What You’ll Bring To The Role

• Experience in administration work (preferably in an ELT environment).
• Experience in a customer-facing environment.
• Ability to handle and resolve high volumes of queries efficiently.
• Solution-oriented mindset.
• Ability to relate to and build rapport with international students.
• Initiative and decision-making skills.
• Ability to work independently and as part of a team.
• Capability to manage and implement change.

What We Do

Kaplan International Languages (KIL) helps students worldwide improve their English skills through a network of schools across 6 countries, offering various courses including General English and exam preparation.

What We Offer

Along with a competitive salary, hybrid working, and career progression opportunities, our benefits include:

• 28 days annual leave*
• Discounts on Kaplan courses for employees and families
• Confidential helpline for support services
• Company pension contributions
• Enhanced maternity, paternity, and adoption pay
• Medicash Health Cash Plan

*Pro rata if part-time.

How To Apply

Submit your CV and Cover Letter by 11pm on 1st June 2025. Early applications are encouraged as the role may close early if filled.

Application Support

For assistance, contact the Recruitment Team at [e-mail].

Equality and Diversity

We are committed to diversity and encourage applications from all backgrounds. Applicants can request reasonable adjustments during the application process.