Student Services Assistant

Kaplan International; Liverpool; On-site; GBP 24,000; Full time

Job summary

A leading company in language education is seeking a Student Services Assistant in Liverpool. This full-time role involves customer service and administrative support to enhance student experiences. The ideal candidate will have a passion for service and relevant experience, contributing to a vibrant educational environment.

Benefits

28 days annual leave

Big discounts on Kaplan courses for you and your family

24/7 confidential helpline providing counselling and support

Company pension contributions

Enhanced maternity and paternity pay

Medicash Health Cash Plan

Qualifications

• Experience in administration work (preferably in an ELT environment).
• Experience in working in a customer-facing environment.
• Ability to deal with and resolve a high volume of queries efficiently.

Responsibilities

• Assist with general customer service queries and student administration.
• Work alongside the school team to enhance student experiences.
• Handle student finance and day-to-day administration tasks.

Skills

Customer Service

Administration

Problem Solving

Teamwork

Initiative

Job description

Student Services Assistant

Reference number: JR247305

Location: Liverpool

Working pattern: Full Time, 37.5 hours per week

Contract Type: Fixed Term Contract, Until September 2025

Number of roles: 1

Salary: £24,000 per annum pro rata

We are looking for a Student Services Assistant to join our team.

We are looking for somebody with a passion for customer service to join our team as a Student Services Assistant. You’ll be assisting and working alongside the school team, taking care of all general customer service queries, student finance and day-to-day student administration. In summary, you’ll help students have an excellent Kaplan experience.

This is an excellent opportunity for someone who may be currently working as a Customer Service Assistant, who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here.If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/mf6dhaxs.

What you’ll bring to the role

• Experience in administration work (preferably in an ELT environment).

• Experience in working in a customer-facing environment.

• Ability to deal with and resolve a high volume of queries efficiently.

• Ability to find and present solutions.

• Ability to relate to and build rapport with international students.

• Ability to use initiative and make decisions when required.

• Ability to work effectively on an individual basis and as a member of a team.

• Ability to manage and implement change.

What we do

Every year, Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on 1st June 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Application Support

If you require support completing the application or wish to talk to someone about the role, please email the Recruitment [e-mail].

Disability Confident Scheme and Reasonable Adjustments

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.