Student Services Assistant

Goldington Academy; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

Goldington Academy in London is seeking a Student Services Assistant to provide medical, pastoral and administrative support to pupils throughout the school day. You will support students who are unwell or injured, arrange first aid, administer medication in line with procedures, and liaise with parents and staff to ensure appropriate care.

You will help maintain medical records, monitor health plans, manage the medical room and supplies, and assist with safeguarding and daily operations.

Qualifications

• An effective communicator with students, parents and staff.
• Confidentiality and safeguarding awareness.
• Organised with the ability to manage a varied workload.
• Reliable and trustworthy team member.

Responsibilities

• Support students who are unwell or injured and arrange first aid as required.
• Administer medication in line with school procedures.
• Liaise with parents and staff to coordinate appropriate care and support.
• Maintain accurate medical records and monitor healthcare plans.
• Manage the medical room and first aid supplies; provide general administrative help.

Education

First Aid qualification

Job description

The post of Student Services Assistant is a varied and rewarding role that provides medical, pastoral and administrative support to students throughout the school day. The successful candidate will be responsible for supporting students who are unwell or injured, arranging first aid as necessary, administering medication in accordance with school procedures, and liaising with parents and staff to ensure students receive appropriate care and support.

The role also involves maintaining accurate medical records, monitoring healthcare plans, managing the medical room and first aid supplies, and providing administrative support to the wider school when required. The Student Services Assistant plays a key role in promoting student wellbeing, safeguarding and ensuring the smooth day-to-day operation of student services.

It is important for the successful candidate to be:

an effective communicator with students, parents and staff
calm, caring and approachable, particularly when supporting students who may be distressed or unwell
organised and able to manage a varied workload and competing priorities
trustworthy, reliable and able to maintain confidentiality at all times
able to work accurately and to a high standard
able to take initiative and make sound judgements when necessary
able to follow procedures, guidance and instructions carefully
confident in maintaining records and undertaking administrative tasks
committed to safeguarding and promoting the welfare of children and young people
a team player who works positively with colleagues across the school

A current First Aid qualification is desirable, although training can be provided for the right candidate.

This is an excellent opportunity to join a friendly, supportive and dedicated staff team, making a real difference to the wellbeing, safety and success of our students.

Why Join Our School?

We are a thriving, high-performing secondary school with a strong reputation for excellence, recognised by Ofsted (May 2026) as achieving a Strong Standard across all inspected areas, with safeguarding fully meeting requirements.

What Makes Us Special?

• Outstanding outcomes for students with GCSE results consistently above national averages.
• Exceptional school culture where pupils are respectful, ambitious and eager to learn.
• Excellent behaviour and attendance, creating a calm and purposeful learning environment.
• Highly supportive leadership team that prioritises staff wellbeing, professional development and manageable workloads.
• Strong sense of community, where staff, students and families describe the school as welcoming, supportive and inclusive.
• High-quality professional learning opportunities that help staff continually develop their expertise.
• Outstanding pastoral care, ensuring students feel safe, supported and able to thrive.
• Inclusive ethos with highly effective provision for disadvantaged students and those with SEND.
• Extensive enrichment programme, including sports, creative arts, leadership opportunities, wellbeing activities and pupil-led initiatives.
• Positive staff experience, reflected in strong staff retention and a culture where many former students choose to return as employees.

Ofsted Said:

"The long-term, stable leadership has built up an exemplary culture over time."

"Staff want to work and stay working here."

"Pupils feel a real sense of belonging in this welcoming and supportive community."

"Leaders have developed a highly positive behaviour culture."

By the Numbers

• 942 students in a popular and oversubscribed school.
• 64.4% of students achieved Grade 5+ in English and Maths GCSE (2024/25), significantly above the national average of 45.4%.
• Attendance rates consistently above national averages.
• Strong outcomes for disadvantaged students, with progress and attainment above national figures.

Join a school where students flourish, staff are valued, and everyone is committed to making a difference.

Conditions of Service

All appointments will be in accordance with the National Joint Council for Local Government Services.

Safer Recruitment

Goldington Academy is committed to safeguarding and promoting the welfare of children and expects all trustees, staff and volunteers to share this commitment. All successful candidates will be subject to an Enhanced Criminal Record Disclosure from the Disclosure and Barring Service along with other relevant employment checks, including overseas criminal background checks, where applicable, and other pre-appointment checks outlined in Keeping Children Safe in Education (September 2026). All new trustees, employees and volunteers will be required to undertake safeguarding training on induction which will be regularly updated in line with statutory guidance.