Student Service Design Intern – Course Selection & Self-Enrolment

University of Edinburgh; City of Edinburgh; Hybrid; GBP 26,000 - 29,000; Part time

Benefits offered by this job

Competitive salary

Hybrid working options

Staff benefits package

Flexible work options

Job summary

The University of Edinburgh invites applications for student internship roles in Academic Planning (Registry Services). These 0.4FTE, part-time posts support research and design work on a new self-enrolment service, with fixed-term end date 31 July 2027.

You will research how students choose and enrol on courses, gather feedback, and help convert insights into actionable recommendations. Successful interns will work on campus regularly, with some hybrid flexibility.

Qualifications

• Must be currently enrolled as a taught student at the University of Edinburgh for the duration of the internship.
• Strong written and verbal communication skills are essential.
• Interest in user research and improving student experiences is required.
• Ability to organize and interpret information for analysis and insights.

Responsibilities

• Research current student experience of course selection and enrolment.
• Gather feedback from students through multiple channels and write up findings.
• Assist Design Leads with data-related tasks and turn findings into insights and visuals.
• Support the TTCS project team and university decision-makers with recommendations.

Skills

Written communication

Verbal communication

Interviewing students

Information organization

User research

Service design

Business analysis

Data analysis

Current student status

Education

Currently enrolled taught student (UG/PGT) at University of Edinburgh

Job description

Grade UE04: £26,093 - £28,788 per annum pro rata

Academic Planning (Registry Services)

Part time: 14 hours per week (0.4FTE)

Fixed-term: end date 31 July 2027.

3 posts available

Please note these student intern posts are available only tocurrently matriculated taught students at the University of Edinburgh, who must be a student based in the UK for the duration of the internship contract.

The Opportunity:

Your next step starts here. Be part of something bigger.

The University offers roles injust about everyarea you can think of. If you are looking for your next step, we can offer you employment opportunities where you can flourish. In Registry Services our people come from a wide range of backgrounds, each bringing their abilities and experiences to our organisation.

Are you interested in helping the University shape and improve how students choose and enrol on to their courses?

The University is exploring a new approach to how students choose and enrol onto courses, which aims to give students greater visibility, transparency and control when choosing their courses. The Teaching Timetabling and Course Selection Project (TTCS) is looking for Edinburgh student interns to work alongside the project team to research and define what students need from a future self-enrolment service. The interns will research the current student experience of course selection and enrolment, gather feedback from students through a variety of mechanisms, write up findings, assist the Design Leads with data-related tasks, and help turn findings into clear insights, recommendations and visuals for the project team and University decision-makers.

You will:

• Have good written and verbal communication skills
• Be comfortable talking and listening to other students
• Be interested in how the University could improve the student experience
• Be interested in understanding different student perspectives
• Be able to organise and interpret information
• Have interest or experience in user research, service design, business analysis, digital services or data analysis
• Becurrently enrolled as a taught student (e.g. UG, PGT) at the University of Edinburgh (and for the duration of the contract).

These internship posts are fixed-term up to 31 July 2027, and part time (14 hours per week). We are open to considering requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working, however, there is an expectation that the successful candidates will work on campus regularly to support collaboration and engagement with colleagues. Ideally, interns will be available to work in person on the key anchor day (Thursday), when relevant team members are also typically based in the office. Some flexibility to attend workshops or engagement sessions outside standard working hours may occasionally be required.

View the full job description (opens in a new browser tab)

As a valued member of our team, you can expect:

• A competitive salary.
• An exciting, positive, creative, challenging and rewarding place to work.
• To be part of a diverse and vibrant international community.
• Comprehensive Staff Benefits, including generous annual leave entitlement, a defined benefits pension scheme, a wide range of staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits page (opens in a new tab) and use our reward calculator to discover the value of your pay and benefits.

Championing equality, diversity, and inclusion

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter, and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab)

Key dates to note

The closing date for applications is 21 October 2026.

Unless stated otherwise the closing time for applications is 11:59pm UK time. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.

We anticipate interviews will be held during theweek of 26th October 2026.