Student Recruitment & IAG Officer

Peterborough Regional College; Peterborough; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Leave: up to 43 days including Bank/H”

LGPS pension with life cover

Health and wellbeing provisions

Professional development

Vivup employee benefits

Job summary

Peterborough College invites applications for a Student Recruitment & IAG Officer to support prospective and current students from enquiry through enrolment and beyond. You will deliver impartial information, advice and guidance, helping applicants find the right courses, access support and feel confident about their future.

This is a busy, people-focused role requiring clear communication and strong attention to detail.

Qualifications

• Experience in an administrative and customer-facing role.
• Excellent communication, organisation and IT skills.
• Ability to provide supportive, non-judgemental advice and guidance.
• Confidence working independently, using initiative and contributing positively to a team.
• The ability to prioritise tasks, work under pressure and adapt to changing demands.
• A commitment to safeguarding, equality, diversity and inclusion, and helping every student feel welcome and supported.

Responsibilities

• Support recruitment activities, open events, school visits, exhibitions and other events that showcase our college and courses.
• Provide impartial information to help prospective and current students choose courses that match their interests, skills and aspirations.
• Coordinate application activities, interviews, onboarding and enrolment, ensuring applicants receive timely support throughout the process.
• Guide students through bursaries, financial support, transport arrangements and other services, working with specialist teams where needed.
• Respond to enquiries, resolve queries and provide a welcoming, supportive experience for students and their families.
• Maintain accurate records, monitor application and enrolment information, and help identify opportunities to improve recruitment outcomes.

Skills

Administrative experience

Customer service

Communication

Teamwork

Independent working

Tools

Microsoft Office

Job description

Salary - £25,407 per annum

Hours - 37 hours per week

Contract - Permanent

Location - Peterborough

Closing Date - 3rd November 2026

Do you enjoy helping people make important decisions about their future? Are you passionate about delivering excellent customer service and supporting students to take their next steps in education?

We're looking for a friendly, organised and proactive Student Recruitment & IAG Officerto join our team at Peterborough College.

You’ll play an important role in supporting prospective and current students throughout their journey with us, from their first enquiry through to application, enrolment and beyond. By providing outstanding customer service, impartial information, advice and guidance, you’ll help applicants find the right course, access the support they need and feel confident about their future.

This is a varied, people-focused role where your communication skills, attention to detail and ability to build positive relationships will help us deliver an excellent student experience and achieve our recruitment ambitions.

What you’ll be doing

• Student Recruitment:Support recruitment activities, open events, school visits, exhibitions and other events that showcase our college and courses.
• Information, Advice & Guidance:Provide impartial advice to help prospective and current students choose courses that match their interests, skills and aspirations.
• Applications & Enrolment:Coordinate application activities, interviews, onboarding and enrolment, ensuring applicants receive timely support throughout the process.
• Student Support:Guide students through bursaries, financial support, transport arrangements and other services, working with specialist teams where needed.
• Customer Experience:Respond to enquiries, resolve queries and provide a welcoming, supportive experience for students and their families.
• Administration & Data:Maintain accurate records, monitor application and enrolment information, and help identify opportunities to improve recruitment outcomes.

About you

You’ll be an excellent communicator who enjoys working with people and can balance a busy workload while maintaining high standards of service and accuracy.

You’ll bring:

• Experience in an administrative and customer-facing role.
• Excellent communication, organisation and IT skills, including Microsoft Office.
• The ability to provide supportive, non-judgemental advice and guidance.
• Confidence working independently, using initiative and contributing positively to a team.
• The ability to prioritise tasks, work under pressure and adapt to changing demands.
• A commitment to safeguarding, equality, diversity and inclusion, and helping every student feel welcome and supported.

Experience in a post-16 education environment and knowledge of student record systems would be advantageous.

Why work for IEG?

• Generous Leave: Up to 43 days annual leave per year, including Bank Holidays and Christmas close (pro-rata for part-time staff).
• Competitive Pension: Local Government Pension Scheme (LGPS), including life assurance and death-in-service benefits
• Health and Wellbeing: Benefit from a gym, free on-site parking, access to employee assistance programme and a friendly team atmosphere
• Professional Development: Ongoing training and development opportunities, including sponsorship for HE/professional qualifications
• Employee Benefits and Rewards: Vivup employee benefits, including lifestyle savings, eligibility to apply for a Blue Light Card, providing access to a wide range of national discounts

IEG is committed to safeguarding and promoting the welfare of all children, young people and any vulnerable groups within the college community and expects all staff and volunteers to share this commitment. The successful candidate will be subject to a thorough vetting process which includes an enhanced DBS check and satisfactory references.

This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide.

Candidates are reminded that if they are barred from working with Children it is a criminal offence to apply for this position.