Student Records - Senior Assistant

University of Warwick; Coventry; On-site; GBP 27,000 - 30,000; Full time

Job summary

University of Warwick in Coventry is recruiting for an organised, proactive, customer-focused professional to join the Student Records team. You will manage complex administrative processes with care for confidentiality, interpreting regulations, and providing a high-quality service to students and colleagues.

Working within Education Operations, you will help deliver seamless student administrative services across the academic lifecycle, contributing to governance, data quality, and continuous

Job description

Candidates choosing this role will be joining one of the UK's leading universities, consistently ranked within the UK's top 10 and recognised globally for excellence in teaching, research, and student experience. Warwick is a dynamic, innovative institution with a strong reputation for student employability, a Gold-rated Teaching Excellence Framework award, and a diverse international community, providing opportunities to support students from a wide range of backgrounds and cultures. As part of the Student Records team, the successful candidate will play a key role in delivering services that directly support the University's reputation for excellence, while benefiting from a culture that values collaboration, continuous improvement, and professional development.

The successful candidate will be an organised, proactive, and customer-focused professional with excellent attention to detail and a commitment to delivering a high-quality service. They will be confident managing complex administrative processes, interpreting and applying regulations accurately, and working with sensitive data in a professional and confidential manner. Strong communication and interpersonal skills are essential, as the role involves building effective working relationships with students, academic departments, and professional services colleagues. The ideal candidate will be able to prioritise competing demands, demonstrate sound judgement when resolving queries, and contribute positively to service improvements, while embracing the collaborative, inclusive, and student-centred values of the University of Warwick.

About the Department

Education Operations is a newly established Directorate bringing together teams from Education Policy and Quality, Student Administrative Services, and Student Complaints and Academic Casework into a more connected and integrated professional services function.

Our focus is on supporting excellent education delivery across the University by reducing complexity, improving consistency, strengthening governance and creating more seamless experiences for students and staff. We work across the academic lifecycle, from curriculum and assessment through to student records, casework, quality assurance and academic governance.

The Directorate is being designed around end-to-end services, user-centred design, continuous improvement and smarter use of data and systems. This creates a unique opportunity for colleagues to help shape new approaches, influence institutional strategy and contribute to major change programmes at one of the UK's leading universities.

£26,707 to £30,378 per annum.