Student Records and Returns Officer

Loughborough University; Loughborough; Hybrid; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Time off

Facilities access at campus

Financial wellbeing

Life event leave

On-site nursery

Hybrid working

Gym discount

EV & cycle to work

Job summary

Loughborough University is seeking an enthusiastic and highly organised individual to join the Academic Registry as a Student Records and Returns Officer. You will maintain the accuracy and integrity of student records, monitor data quality, administer student record systems, and coordinate monthly ILR submissions, working with colleagues across the University to deliver an efficient service.

This role offers hybrid working with on-campus and remote elements where possible, and provides training

Qualifications

• Experience of working with databases or information systems.
• Strong analytical and problem-solving skills.
• Ability to manage competing priorities and meet deadlines.
• Excellent communication and interpersonal skills.
• Collaborative approach to support and guide colleagues.

Responsibilities

• Maintain the accuracy and integrity of student records.
• Monitor and improve data quality.
• Administering student record systems.
• Coordinating monthly ILR submissions.
• Work collaboratively with colleagues across the University to deliver an efficient service.

Skills

Data quality

Analytical thinking

Prioritisation

Communication

Collaboration

Job description

Loughborough University is committed to allowing its employees to work dynamically with a combination of working on campus and remotely, where possible.

Here’s more about the role and what we’re looking for:

We are seeking an enthusiastic and highly organised individual to join the Academic Registry as a Student Records and Returns Officer.

Key responsibilities include:

• Maintaining the accuracy and integrity of student records.
• Monitoring and improving data quality.
• Administering student record systems.
• Coordinating monthly Individualised Learner Record (ILR) submissions.
• Working collaboratively with colleagues across the University to deliver an efficient service.

Universities are one of this country’s greatest assets. We’re educators, employers, innovators and pioneers. We shape culture and society.

At Loughborough, we strive for better, think differently, challenge convention and take action. We are passionate about finding solutions to the major problems faced by society and the planet, and we create opportunities for those with the drive, the ambition, and the determination to apply themselves in the pursuit of better.

The Academic Registry plays a vital role in supporting the University’s academic mission and student experience. This is an excellent opportunity for someone who enjoys working with data, solving problems and delivering excellent service. This role offers the opportunity to develop expertise in student data management, statutory returns and higher education administration while contributing to key institutional priorities.

You will join a supportive and experienced team committed to collaboration, continuous improvement and delivering excellent service.

We are looking for a proactive and organised individual with experience of working in a busy administrative environment.

You will have:

• Experience of working with databases or information systems.
• Strong analytical and problem-solving skills.
• The ability to manage competing priorities and meet deadlines.
• Excellent communication and interpersonal skills.
• A collaborative approach, including the ability to support and guide colleagues.

Previous experience of ILR returns or higher education administration is desirable but not essential, as training and support will be provided.

For more information refer to the Job Description and Person Specification.

Informal enquiries should be directed to Hannah Ryan, Assistant Registrar (Student Data & Returns) at [e-mail]

Candidates invited to interview can expect:

• A 30-minute assessment focused on Microsoft Excel and data-handling skills.
• A 30-45 minute panel interview with three members of staff.
• Two interview questions shared at least two days in advance.
• A printed copy of all pre-planned interview questions during the interview.

Staff from under-represented groups in higher education, including those from racialised minorities, who have a physical or invisible disability, or are neurodivergent, are particularly encouraged to apply.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional adjustments, you’d like to request please contact Hannah Ryan, Assistant Registrar (Student Data & Returns) at [e-mail] We can also offer reasonable adjustments on the job.

Interview Date: Thursday 19th November and/or Friday 20th November.

At Loughborough, our benefits are designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community. Examples of our benefits include:

• Time off - generous holiday allowance, including 14 university closure days and bank holidays, with the option to buy extra through our holiday purchase scheme.
• Where you work - access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus, plus an exciting community at our London campus on the Queen Elizabeth Olympic Park
• Financial Wellbeing - competitive pay, two excellent pension schemes, and everyday savings opportunities.
• Support for you and those close to you - through our range of life event leave policies as well as access to an on-site nursery at our East Midlands campus, flexible and hybrid working options.
• Health and Wellbeing - discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support.
• Travel and sustainability - access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting.

Discover more about the full range of rewards and benefits at Loughborough University.