Attendance & Intervention Lead

Elizabeth School of London; Birmingham, Leicester; Hybrid; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Annual leave 7.2 weeks

Company Sick Pay

Employee Assistance Programme (HA Wise

Virtual GP access (Livi)

Speak Up Service

Wisdom wellbeing support services

Financial, legal and medical advice (M

Life & Leadership coaching (Wisdom)

Financial coaching (MUNNY)

Bright Exchange discounts

Job summary

Elizabeth School of London is seeking an Attendance and Intervention Lead to oversee central attendance and intervention activities across Birmingham and Leicester campuses. You will coordinate teams, liaise with partner universities and welfare services, and ensure compliant, timely interventions to support student engagement.

The role is a 2-year fixed-term, full-time contract, based at a ESL campus with a focus on improving attendance patterns and student progression.

Qualifications

• Knowledge of customer service standards and higher education context.
• Strong oral and written communication abilities.
• Ability to prioritise deadlines and workloads with accuracy.

Responsibilities

• Monitor Attendance and Intervention Officers across Birmingham and Leicester campuses.
• Ensure efficient delivery of attendance and intervention activities.
• Collaborate with faculties, student support and welfare services on attendance queries.
• Develop methods to evaluate student performance and manage attendance records.
• Coordinate and assess progression and retention, and generate reports for senior management.

Skills

Customer service

Communication skills

Prioritisation

Initiative

Education

Bachelor's degree

Customer Service Qualification

Job description

Location:

Leicester or Birmingham (Apsley House, if based in Birmingham)

Salary Range:

Competitive salary

Employment Type:

Full-time, 2-year fixed-term contract, Monday to Friday, 9:00 AM – 5:00 PM

Department:

Student Support

Reporting to:

Assistant Attendance & Intervention Manager

About Elizabeth School of London:

Elizabeth School of London (ESL) is a higher education provider offering range of sector-relevant courses across seven campuses located in major cities including London, Birmingham, Leeds, Leicester, Manchester, and Northampton.

About the Department:

The Attendance and Intervention Officers are responsible for the central elements of student administration for the School, with specialist teams including Registration, Attendance, Progression and Retention and Assessment and Examinations. The Attendance Officer sit in the remits of Student Support Department works closely with other departments on Student Strategic Initiatives and Retention Strategies.

Purpose:

We are looking for an Attendance and Intervention Lead to provide Attendance and Intervention support within ESL Group as part of a team focused on supporting group wide activities and processes. The intervention Lead will be responsible ensuring that all interventions are conducted efficiently across all of ESL campuses. The Lead will work closely with stakeholders and coordinate Attendance and Intervention support functions to support the student journey.

Main Duties and Responsibilities:

• Monitor all Attendance and Intervention Officers across our campuses in Birmingham and Leicester.
• Make sure all interventions are completed efficiently and effectively across all campuses.
• Collaborate with internal and external faculty members, student support and welfare services to ensure that there is smooth process regarding attendance related queries.
• Develop and implement methods for evaluating student performance, including management of attendance records and registry support.
• Monitor, coordinate, and assess student progression and retention rates.
• Organise activities aimed at supporting student progress, with an emphasis on improving consistent attendance patterns.
• Collaborate closely with partner universities to manage student data accurately and efficiently, ensuring timely and authentic communication regarding student engagement.
• Proactively address the requirements of both students and educational institutions.
• Provide exceptional customer service and offer clear, authoritative advice on complex regulations and procedures within a complex environment.
• Generate precise and timely reports for the senior management team on both a scheduled and ad hoc basis.
• Assist with the line management, development, and performance of Attendance and Intervention staff.
• Offer expertise on procedures and regulations related to the attendance and partner universities, briefing staff when necessary and addressing non-compliance issues.
• Plan and conduct events and workshops as part of the Attendance role.
• Assist in developing new strategies, that can improve student engagement and retention.

Please note: This is a single vacancy, with the successful candidate able to be based at either the Birmingham or Leicester campus.

Education and Qualifications:

• Bachelor’s degree from a recognised university or 3 years + working in a higher education setting.
• Customer Service Qualification

Experience & Knowledge:

• Knowledge in Customer Service Standards.
• Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy.
• Highly developed oral and written communication skills.
• Ability to work on own initiative, demonstrating a positive approach to problem solving.
• Willingness to learn and develop and contribute to the wider activities of improving the overall attendance of the school.
• Higher Education Experience
• Annual leave (7.2 weeks)
• Company Sick Pay
• Employee Assistance Programme (HA Wisdom Wellbeing)
• Virtual GP access (Livi)
• 'Speak Up Service' - confidential support service to report any workplace concerns
• Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)
• Financial, legal and medical advice services provided (Wisdom)
• Life & Leadership coaching (Wisdom)
• Financial coaching (MUNNY)
• Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)
• Self development and Self taught trainings.