Student Experience Team Leader

Activate-Learning-1; Bracknell; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Competitive holiday

Career pathways

Onsite facilities

Job summary

Activate Learning is seeking a Student Experience Team Leader to work with the Regional Head of Student Experience across Bracknell and Wokingham College campuses. You will oversee and enhance the student experience, ensuring access to resources for academic, social, and personal success.

You will lead a team, engage diverse student groups, and implement enrichment activities in line with group strategy while maintaining safeguarding and regulatory standards.

Qualifications

• Experience working with young people, ideally in education, youth work, social care or public-facing environments.
• Experience managing and supporting individuals with behavioural challenges, including those involved with Police, Probation or Youth Justice Services.
• Experience leading or managing a team and a customer-focused approach to build relationships with stakeholders.
• Excellent planning, organisational and case management skills; able to manage competing priorities.
• Experience in trauma-informed environments is desirable.
• FE sector experience is advantageous.

Responsibilities

• Work with the Regional Head of Student Experience to maintain high-quality student experience and campus community outside of teaching areas.
• Contribute to local leadership at College campuses.
• Engage with all student groups on campus (including online) to gather feedback and drive improvements.
• Coordinate a meaningful enrichment programme aligned with group strategy and annual plan.
• Facilitate the Student Voice programme at both campuses.
• Collaborate with internal networks to ensure adherence to Health and Safety, Safeguarding and Ofsted regulations.

Skills

Youth work

Team leadership

Stakeholder management

Student support

Trauma-informed approach

Education

Safeguarding qualification (Level 3)

Job description

Student Experience Team Leader

Reference: SEP20262021

Expiry date: 22:59, Wed, 21st Oct 2026

Location: Bracknell

Benefits: Competitive holiday, excellent career pathways and fantastic onsite facilities

About the role:
Are you passionate about making a real difference in the lives of students?
Activate Learning are recruiting for a Student Experience Team Leader to work alongside their Regional Lead to oversee and manage the Student Experience on our Bracknell and Wokingham College campus, ensuring that students have access to the resources and services they need to succeed academically, socially, and personally. As the Student Experience Team Leader, you’ll have the chance to shape memorable experiences that will stay with our students long after they leave our campus.

Reporting to Regional Head of Student Experience and working closely with the Group Director of Faculty and campus, students, faculty, and staff you will help to create a welcoming, inclusive, and supportive campus community culture that fosters learning, growth, and development, designing your approach to meet local needs whilst maintaining group attitudes and standards.

The role will be expected to:

• Work with the Regional Head of Student Experience to maintain the highest quality student experience and campus community outside of teaching areas
• Contribute to local leadership at College campuses
• Engage with all student groups on campus, including online, to gather their feedback and drive improvements
• Co-ordinate a meaningful enrichment programme in-line with the group strategy and annual plan
• Facilitate the Student Voice programme at both campuses
• Work collaboratively with and contribute to a variety of internal networks to ensure adherence to all statutory and regulatory regulations e.g., Health and Safety, Safeguarding, Ofsted

This is a permanent full-time role working 37 hours per week based at our Bracknell and Wokingham College campus.
What do you need to be successful as a Student Experience Team Leader at Activate Learning?

We are looking for a candidate with proven experience working with young people, ideally within education, youth work, social care, or other public-facing environments. You will have experience managing and supporting individuals with behavioural challenges, including those who may be involved with Police, Probation, or Youth Justice Services.

The successful candidate will have experience leading or managing a team, alongside a strong customer-focused approach and the ability to build positive relationships with a wide range of stakeholders.

Excellent planning, organisational, and case management skills are essential, as is the ability to manage competing priorities effectively in both proactive and reactive situations to ensure the best possible student experience. You will be a confident problem-solver with a solutions-focused mindset and experience of working in a trauma-informed environment.

Experience within the Further Education sector and an understanding of the barriers to participation that some learners face would be advantageous but are not essential.

A Level 3 Safeguarding qualification, experience of event management, and other relevant professional qualifications are desirable but not required.

Who we are:

We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.

When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.

Together, we will bring out the best version of yourself.

Why work with the Activate Learning Group?

Activate Learning Group Employee Benefits:

• Monthly Staff Appreciation Awards: Celebrating staff for their dedication and accomplishments aligned to our award-winning Learning Philosophy.
• Wellbeing & Resources Groups: Comprehensive range of resources, guides and tools to support staff wellbeing.
• Company benefits: Including free eye tests and will writing, plus access to a Health Cash Plan covering optical, dental, health screening, and therapy treatments for you and your dependents.
• Learning and Development: continuous opportunities for professional growth and skill enhancement through our in-house L&D team.
• Teaching Support: Tailored induction and development programs for teaching staff.
• Pension Schemes: Teacher and Local Government pension schemes for Activate Learning staff.
• Generous Annual Leave: Up to 6 weeks paid leave.
• Competitive salaries: Annual incremental progression and a twelve point pay scale for teachers.
• On-Site Facilities: Free parking at all campuses, refectories, hair and beauty salons & gym access.

Activate Learning is committed to safeguarding and expect all our staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.

Applications are encouraged from all candidates who meet or exceed minimum criteria, regardless of age, disability, gender, orientation, race, religion, or ethnicity.

Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage, please contact the talent team directly.

Note: Some positions may require a legally mandated health surveillance check for exposure to hazardous conditions.