Student Experience Surveys & Projects Officer

London School of Hygiene & Tropical Medicine; Greater London; On-site; GBP 41,000 - 47,000; Full time

Benefits offered by this job

Annual leave (30 working days pro rata

Wellbeing days

Pension scheme

Job summary

The London School of Hygiene & Tropical Medicine is seeking a Student Experience Surveys & Projects Officer to lead the administration and delivery of institutional student surveys. The role focuses on developing surveys, analysing feedback, producing reports and recommendations, and supporting student experience initiatives.

Based in London, the post is full-time (35 hours) with a 1.0 FTE permanent contract, salary £40,784 to £46,643 per annum pro rata inclusive of London Weighting.

Qualifications

• Undergraduate degree or equivalent professional qualification.
• Experience of surveys, feedback or evaluation.
• Collaborative project work and data analysis.
• Ability to present findings clearly.
• Understanding of student experience and survey methodologies.

Responsibilities

• Lead administration and delivery of institutional student surveys.
• Support projects to enhance student experience and engagement.
• Develop surveys, analyse feedback and data, produce reports.
• Provide recommendations; collaborate with SRC and colleagues.
• Report to the Student Experience Manager.

Skills

Surveys

Data analysis

Project teamwork

Communication

Prioritization

Education

Undergraduate degree or equivalent

Job description

Student Experience Surveys & Projects Officer

Department Education Services Salary £40,784 to £46,643per annum pro rata inclusive ClosingDate Sunday 08 November 2026 Reference CEN-EDU-2026-14

The London School of Hygiene & Tropical Medicine (LSHTM) is one of the world’s leading public health universities. Our mission is to improve health and health equity in the UK and worldwide; working in partnership to achieve excellence in public and global health research, education and translation of knowledge into policy and practice.

The Student Experience Team works across LSHTM to enhance student experience, engagement and voice, supporting students to feel connected, involved and able to contribute to the wider School community. The Student Experience Surveys & Projects Officer will lead the administration and delivery of institutional student surveys and support projects that enhance student experience. They will develop surveys, analyse feedback and data, produce reports and recommendations, and contribute to student experience initiatives, events and activities in collaboration with colleagues and the Students’ Representative Council (SRC). The post holder will report to the Student Experience Manager.

The post holder will have an undergraduate degree or equivalent professional qualification or relevant experience, with experience of surveys, feedback or evaluation, collaborative project work, and analysing and presenting data. They will have an understanding of student experience and survey methodologies, with the ability to communicate findings effectively, work collaboratively and manage competing priorities. Further particulars are included in the job description.

The post is full-time 35 hours per week, 1.0 FTE and permanent. The post is available immediately.

The salary will be on the LSHTM salary scale, Grade 5 in the range £40,784 - £46,643 per annum pro rata (inclusive of London Weighting). The post will be subject to the LSHTM terms and conditions of service. Annual leave entitlement is 30 working days per year, pro rata for part time staff. In addition to this there are discretionary "Wellbeing Days". Membership of the Pension Scheme is available. The post is based in London at LSHTM.

The London School of Hygiene & Tropical Medicine is committed to being an equal opportunities employer. We believe that when people feel respected and included, they can be more creative, successful, and happier at work. While we have more work to do, we are committed to building an inclusive workplace, a community that everyone feels a part of, which is safe, respectful, supportive and enables all to reach their full potential.