Student Experience Administrator

Galileo Global Education; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Hybrid/ flexible working

30 days annual leave + holidays

Benenden medical cover

Pension scheme with employer contribut

Job summary

Galileo Global Education, via Regent’s University London, is seeking a Student Experience Administrator to provide front-line support to students using a caseload approach. You will help review and streamline tasks, monitor attendance, coordinate student-facing events, and support course teams with student experience matters.

The role requires strong administrative skills, the ability to learn new processes quickly, and a customer-focused mindset with excellent communication and interpersonal

Qualifications

• Strong administrative skills with the ability to rapidly learn new processes.
• Customer-focused with excellent communication and interpersonal skills.
• Interest in the student journey and supporting diverse learners.

Responsibilities

• Support in the review and streamlining of tasks within the Student Experience service.
• Monitor attendance and engagement and coordinate student-facing events and activities.
• Assist course teams with student experience-related matters.

Job description

Job Description Document

Salary range: from £28,763 to £34,749 per annum (dependent on skills, experience and qualifications) Hours: 35 per week Contract type: Fixed-Term Contract up to 30 June 2027 Vacancy Reference: 26/62 Closing date: Midnight, Thursday 24th September

Role Details

The Student Experience team are responsible for providing front‑line support to students using a caseload management approach to ensure that every individual student is recognised and appropriately supported, including referring students to other teams/services where necessary. The team are responsible for monitoring attendance and engagement, coordinating student‑facing events and activities, and supporting course teams with student experience related matters. We are seeking a Student Experience Administrator to support in the review and streamlining of tasks within the service. You should have good administrative skills, along with the ability to rapidly acquire knowledge of new processes and to adapt to a changing environment. Personalised education is what we do, and we believe that every student is unique and exceptional, so you’ll be customer focused with great communication and interpersonal skills, and a strong interest in the student journey.

Interviews will likely be held w/c 5 October.

About us

Regent’s University London is a private university right in the heart of Royal Regent’s Park. We offer bespoke undergraduate and postgraduate education that begins with the individual, focussing on each student’s talents, potential, and aspirations. Our study areas include business and management; liberal studies and humanities; fashion and design; film, media and performance; psychotherapy and psychology; as well as pathway qualifications in English language and other modern foreign languages.

We are a small, friendly and supportive University offering great benefits for our staff including:

• 30 days annual leave plus bank holidays and additional discretionary closure days over the Christmas period
• Beautiful campus in the heart of Regent's Park, a short walk from Baker Street and Great Portland Street stations
• A range of great facilities on our stunning campus including free tea and coffee, flexible working spaces and free use of the campus tennis court and sport pitch
• Membership of a group personal pension scheme with a 7% minimum contribution by the University, with up to 10% contribution by the University
• Loans of up to £10,000, to include covering daily travel costs, rental deposits and bicycles
• Benenden medical cover - allowing access to medical services where there is delay in receiving NHS treatment
• Employee discount service £7 a day allowance to spend in University catering outlets (when onsite)
• Free language classes (free places are subject to availability)
• Blended (hybrid) and flexible working supported across the University, depending on the requirements of the role

Galileo Global Education is a leading international group in independent higher education, driven by a strong commitment to social impact. Our core mission is to empower everyone, regardless of their starting point, to realize their potential and develop long‑term employability through a skills‑based approach to learning. We believe deeply in the power of education to transform lives. We champion inclusive, future‑oriented education that is closely aligned with the needs of local communities. We are driven by a constant search for new knowledge, hybrid learning models, and creative pathways to open up access and enhance learning experiences. We combine the agility of a startup with the scale and strength of a global group — because we know that the success of our students depends on our collective commitment. We are building an inclusive, innovative and globally connected educational experience that empowers every learner to succeed in a fast‑changing world.

350,000 students, 65 schools and universities +100 campuses across 20 countries +50,000 dedicated staff and teachers Learn more at ggeedu.com