Student Experience & Safeguarding Officer (Term Time Only)

UCS College Group; Bridgwater; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Generous pension

Hybrid working

On-site gym

Free parking

CPD days

Wellbeing days

2-week Christmas closure

Discount package

Job summary

UCS College Group is seeking a Student Experience & Safeguarding Officer to coordinate wellbeing support across the college, with emphasis on residential learners and safeguarding for under-18s. The role includes mentoring, signposting to services, and ensuring a safe, inclusive environment.

The post operates a 4-on/4-off pattern, 09:00–20:40 with a lunch hour. The Residential provision hosts 211 beds, with Ofsted Outstanding we are committed to equality and disability accommodations.

Responsibilities

• Triaging referrals and ensuring timely, appropriate support.
• Provide safeguarding and wellbeing guidance to students, including residential learners.
• Support under-18 provision and coordinate safeguarding for residential accommodation.
• Mentor students, support goal setting, and review progress with individuals and groups.
• Signpost students to internal services or external agencies.

Job description

Based at Cannington College, the Student Experience & Safeguarding Officer plays a pivotal role in coordinating wellbeing support for students across the College. The college Residential provision provides accommodation for students aged 16+ studying across any of our College Group. The College’s primary student accommodation is based at the Cannington campus and consists of 211 beds.

This is a Full time Term time only position.

• Salary - £25,906 - £27,602 per annum Actual
• £29,226 - £31,139 per annum FTE
• *Plus 17.3% Employer pension Contribution

Working closely with the Counselling & Safeguarding Team Leader, the Student Experience & Safeguarding Officer is responsible for triaging referrals, ensuring timely and appropriate support is provided, and maintaining a calm and effective approach under pressure.

This role is central to supporting students - particularly those from vulnerable groups and those within our residential provision - by addressing a wide range of issues that may affect their learning and overall college experience. This role will also co-ordinate and monitor the wellbeing of the College’s residential learners with a specific focus on the under 18 provision. A key element of the role will be to provide safeguarding support to all students in residential accommodation and work with students to mentor, self-assess, agree targets and review progress.

The Student Experience & Safeguarding Officer provides one-to-one and group guidance and mentoring, signposting students to internal services or external agencies, helping to create a safe, inclusive, and supportive environment across the college group. The working pattern for this post will be 4 working days, followed by 4 rest days. The shift will begin at 09:00 and finish at 20:40 with one hour lunch.

The Student Experience Team at Cannington interviews and allocates residential places to students. They provide 24/7 support for residential students with issues ranging from accommodation queries to student wellbeing, entertainment and enrichment. The team’s primary responsibility is the safeguarding of residential students. The residential provision was inspected by Ofsted under the Further Education Residential Accommodation: National Minimum Standards in October 2022 and awarded Outstanding overall.

This role will also focus on engaging residential learners in a range of clubs as well as compulsory residential sessions, in order to develop and enhance learners’ personal, social and employability skills.

* The working pattern for this post will be 4 working days, followed by 4 rest days. The shift will begin at 09:00 and finish at 20:40 with one hour lunch.

UCS offer a range of fantastic employee benefits including:

Generous pension scheme

Competitive holiday entitlement

Dedicated CPD days

2 wellbeing days

2-week Christmas closure

Opportunities for hybrid working

On-site discounted gym

Free parking

UCS College Group Extra discount package, this includes top retailers, supermarkets, holidays, entertainment packages and much more!

UCS College Group is committed to equality, diversity and inclusion and welcomes applicants from all backgrounds and communities. We are also a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments. We encourage everyone to apply who wishes to and we believe that everyone should have an equal opportunity