Student Experience & Safeguarding Officer

UCS College Group; Cannington; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous pension scheme

Holiday entitlement

CPD days

Wellbeing days

Christmas closure

Hybrid working

On-site gym discounts

Free parking

Discount package

Job summary

UCS College Group is seeking a Student Experience & Safeguarding Officer based at the Cannington campus. The role focuses on coordinating wellbeing support for students, with a specific emphasis on those in the residential provision and under 18s.

It involves triaging referrals, mentoring, signposting, and maintaining a safe, inclusive environment across the college group. The post operates on a 4-on/4-off pattern, with shifts 09:00–20:40, and includes generous benefits, hybrid working options,

Qualifications

• Safeguarding experience or training.
• Experience supporting students in residential settings.
• Ability to mentor and signpost to services.

Responsibilities

• Triaging referrals and coordinating safeguarding support for students.
• Provide one-to-one and group guidance and mentoring to residential learners.
• Support under-18 provision and monitor wellbeing in residential accommodation.
• Signpost to internal services or external agencies and maintain a safe environment.

Skills

Safeguarding

Student wellbeing

Mentoring

Referral triage

Job description

Based at Cannington College, the Student Experience & Safeguarding Officer plays a pivotal role in coordinating wellbeing support for students across the College. The college Residential provision provides accommodation for students aged 16+ studying across any of our College Group. The College's primary student accommodation is based at the Cannington campus and consists of 211 beds. Working closely with the Counselling & Safeguarding Team Leader, the Student Experience & Safeguarding Officer is responsible for triaging referrals, ensuring timely and appropriate support is provided, and maintaining a calm and effective approach under pressure. This role is central to supporting students - particularly those from vulnerable groups and those within our residential provision - by addressing a wide range of issues that may affect their learning and overall college experience. This role will also co-ordinate and monitor the wellbeing of the College's residential learners with a specific focus on the under 18 provision. A key element of the role will be to provide safeguarding support to all students in residential accommodation and work with students to mentor, self-assess, agree targets and review progress. The Student Experience & Safeguarding Officer provides one-to-one and group guidance and mentoring, signposting students to internal services or external agencies, helping to create a safe, inclusive, and supportive environment across the college group. The working pattern for this post will be 4 working days, followed by 4 rest days. The shift will begin at 09:00 and finish at 20:40 with one hour lunch. The Student Experience Team at Cannington interviews and allocates residential places to students. They provide 24/7 support for residential students with issues ranging from accommodation queries to student wellbeing, entertainment and enrichment. The team's primary responsibility is the safeguarding of residential students. The residential provision was inspected by Ofsted under the Further Education Residential Accommodation: National Minimum Standards in October 2022 and awarded Outstanding overall. This role will also focus on engaging residential learners in a range of clubs as well as compulsory residential sessions, in order to develop and enhance learners' personal, social and employability skills.

• The working pattern for this post will be 4 working days, followed by 4 rest days. The shift will begin at 09:00 and finish at 20:40 with one hour lunch.
• Generous pension scheme
• Competitive holiday entitlement
• Dedicated CPD days
• 2 wellbeing days
• 2-week Christmas closure
• Opportunities for hybrid working
• On-site discounted gym
• Free parking
• UCS College Group Extra discount package, this includes top retailers, supermarkets, holidays, entertainment packages and much more!

UCS College Group is committed to equality, diversity and inclusion and welcomes applicants from all backgrounds and communities.

We are also a disability confident employer and we'll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.

We encourage everyone to apply who wishes to and we believe that everyone should have an equal opportunity