Student Experience and Wellbeing Officer (REDEPLOYMENT APPLICANTS ONLY)

City St George's, University of London; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

City St George’s, University of London is seeking a role that combines Student Experience and Student Wellbeing responsibilities. The post focuses on enhancing student experience through communication, events and targeted activities to foster belonging and international opportunities.

The role supports students in navigating university processes, providing information on services, opportunities and policies, while working with colleagues to promote wellbeing, safeguarding and a coordinated

Qualifications

• Support students to navigate University processes, policies and opportunities.
• Coordinate student communications, events and activities to foster belonging and employability.
• Work with colleagues to identify barriers and improve the student experience.

Responsibilities

• Support the team to collect and respond to student feedback and implement initiatives that improve student experience in the school.
• Act as a liaison with students, academic colleagues and professional services to ensure timely information and access to services.
• Identify emerging concerns, escalate issues appropriately and contribute to safeguarding and wellbeing initiatives.

Job description

Please note: This role is only open to redeployee applicants at City St George's. Applications from individuals who are not redeployee applicants will not be considered at this time.

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

The role provides support to the school’s student experience and enrichment activity, contributing to a positive, inclusive and well-coordinated student experience. The role supports the delivery of student communications, events and activities designed to foster community and belonging, employability and international opportunities, and acts as a key point of liaison with students. Working closely with other relevant colleagues, the role contributes to early intervention, proactive engagement, and the effective coordination of support pathways that help students thrive academically, personally, and socially. The role exists as a combination of duties for the Student Experience Officer and Student Wellbeing Officer roles split equally.

Responsibilities

The purpose of this post is to support the team to collect and respond to student feedback and implement initiatives that improve student experience in the school. This includes working closely with academic colleagues, Professional Services teams and external partners.

The postholder is responsible for supporting students to navigate University processes, and ensuring they are aware of the services, opportunities, and policies that shape their journey. Through regular contact, structured meetings, and targeted follow up, the role identifies emerging concerns, barriers to engagement, and risks to progression, escalating issues appropriately and working collaboratively with academic and professional services colleagues.

Person Specification

The postholder ensures that students are effectively supported, informed and engaged throughout their academic journey.

The role is an active member of relevant communities of practice and supports the Senior Student Wellbeing Officer and other colleagues to deliver a coordinated, evidence-informed, and inclusive approach to student wellbeing and safeguarding. By providing high-quality information, advice, and guidance, and contributing to a supportive environment, the role plays a key part in enhancing student wellbeing, retention, and overall success.

Closing date for applications: 15th November 2026, 23:59

Interview dates are TBC.

The selection process will involve an interview.Further details will be confirmed at the interview stage.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

For additional information on City St George's, our policies, strategy and values; Click here

The University of business, practice and the professions