Student Experience Advisor (Evenings, Holborn Campus)

Arden University; City Of London; Sur place; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

30 days holiday

Aviva pension

BUPA Cash Plan

Perkbox access

Free Arden course

Golden Ticket

Résumé du poste

Arden University is seeking a proactive Student Hub Advisor to join the Student Experience team at our Holborn campus in London. You will be the first point of contact across channels, supporting diverse students and delivering tailored solutions to enhance their university experience.

Role requires evening work on two weekdays and a commitment to exceptional customer care, with full-time hours: 37 per week over a 6-month fixed term contract.

Qualifications

• Extensive experience in customer service, ideally in a student-facing role.
• Excellent written and verbal communication skills.
• Proficient in administration and IT literacy.

Responsabilités

• Serve as the primary contact for student enquiries and support.
• Communicate effectively via phone, email, live chat, messenger, and in-person.
• Provide innovative and customised solutions to student issues.
• Ensure a high standard of customer care by going above and beyond in every interaction.

Connaissances

Customer service

Communication

Administration

IT literacy

Description du poste

Arden University is seeking a proactive Student Hub Advisor to join the Student Experience team at our Holborn campus in London. You will be the first point of contact across channels, supporting diverse students and delivering tailored solutions to enhance their university experience.

Role requires evening work on two weekdays and a commitment to exceptional customer care, with full-time hours: 37 per week over a 6-month fixed term contract.