Student Experience Advisor (Evenings, 6–Month Contract)

Arden University; Greater London; Híbrido; GBP 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days holiday + bank holidays on-top

Aviva pension plan

BUPA Cash Plan

Perkbox benefits

Study Arden course for free

Golden Ticket

Descripción de la vacante

Arden University is seeking a dedicated Student Hub Advisor to join the Student Experience team at our Holborn campus. You will be the first point of contact for our diverse student body across in-person, phone, email, live chat and messenger, delivering a friendly, solution-focused service.

Working full-time on a 6-month fixed-term contract, you’ll cover 37 hours per week, including two early evenings (11:30–20:00) on Mon/Tue or Wed/Thu.

Formación

• Extensive experience in customer service, ideally in a student-facing role.
• Strong passion for helping others succeed.
• Excellent written and verbal communication skills.
• Proficient in administration and IT literacy.
• Exceptional organisational and time-management abilities.

Responsabilidades

• Serve as the primary contact for student enquiries and support.
• Communicate effectively via phone, email, live chat, messenger, and in-person.
• Provide innovative and customised solutions to student issues.
• Ensure a high standard of customer care by going above and beyond in every interaction.

Descripción del empleo

Arden University is seeking a dedicated Student Hub Advisor to join the Student Experience team at our Holborn campus. You will be the first point of contact for our diverse student body across in-person, phone, email, live chat and messenger, delivering a friendly, solution-focused service.

Working full-time on a 6-month fixed-term contract, you’ll cover 37 hours per week, including two early evenings (11:30–20:00) on Mon/Tue or Wed/Thu.