Student Experience Advisor – Stratford Campus

Arden University; Stratford-upon-Avon; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

30 days holiday + bank holidays

Aviva pension plan

BUPA Cash Plan

Perkbox benefits

Study Arden course for free

Golden Ticket for Arden education

Job summary

Arden University is seeking a proactive Student Hub Advisor to join our Stratford-upon-Avon campus on a 6-month fixed-term contract. The role is full-time (37 hours) with two late shifts per week and up to five Saturdays per semester, salary £26,000 plus £4,000 London weighting.

You will be the first point of contact for a diverse student body, supporting across in-person, phone, email, live chat, and messenger.

Qualifications

• Extensive experience in customer service, ideally in a student-facing role.
• Excellent written and verbal communication skills.
• Proficient in administration and IT literacy.
• Exceptional organisational and time-management abilities.

Responsibilities

• Serve as the primary contact for student enquiries and support.
• Communicate effectively via phone, email, live chat, messenger, and in-person.
• Provide innovative and customised solutions to student issues.
• Ensure a high standard of customer care by going above and beyond in every interaction.

Skills

Customer service

Communication skills

Admin & IT literacy

Time management

Organisational skills

Student-facing experience

Job description

Arden University is seeking a proactive Student Hub Advisor to join our Stratford-upon-Avon campus on a 6-month fixed-term contract. The role is full-time (37 hours) with two late shifts per week and up to five Saturdays per semester, salary £26,000 plus £4,000 London weighting.

You will be the first point of contact for a diverse student body, supporting across in-person, phone, email, live chat, and messenger.