Student Advisor

Nottingham College; Nottingham; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

LGPS

Discounts via Vivup App

Travel schemes

CPD days

Annual leave 35 days + 8 bank holidays

Job summary

Nottingham College is seeking an enthusiastic receptionist with exceptional customer service skills to greet students and visitors, provide information, and support across campuses. You will be based at multiple sites and start at 8am, contributing to a welcoming, efficient reception service.

You will work across campuses, joining a supportive team and committing to flexible hours as needed. The role offers a competitive salary and benefits aligned with local government pension schemes.

Qualifications

• Proven experience in customer service, with a focus on in-person interactions.
• Able to work independently and as part of a team.
• Willingness to start at 8am and cover reception across multiple campuses.

Responsibilities

• Welcome students and visitors and provide accurate information.
• Support campus reception tasks and handle enquiries across sites.
• Work flexibly to cover reception at different Nottingham College campuses.

Skills

Customer service

Face to face

Independent working

Team collaboration

Flexible hours

Job description

Being part of Nottingham College means playing a vital part in helping thousands of people reach their potential. Together, we’re making a positive difference to our learners, to our communities and to each other. We’re building better futures, for others and for ourselves. Here, you’ll have the freedom to work in a way that suits you, the support to thrive and the opportunity to shape your career.

Who we need

An enthusiastic individual who has exceptional customer service skills. You will champion the “customer first” approach. You will need to be able to work independently, whilst being able to offer information and support to our customers including students, internal & external stakeholders.

What you’ll bring

You will have a wealth of experience in customer service, particularly within face to face environments. Being able to work independently and as part of a wider team. You will be flexible as you will be required to start work at 8am and cover reception services at other campuses.

• Flexibility to cover various hours and college campuses
• Have confidence and a resilient attitude to change
• Be able to use own initiative

WhyJoin us

• Competitive salary – £26,519 to £27,665 FTE. (This will be pro-rata for part time posts)
• 35 days Annual Leave + 8 Bank Holidays + Opportunity to purchase up to 5 days annual leave
• Access to Local Government Pension Scheme (LGPS).
• Discounts at various stores andservices across the UK via our Vivup App
• Various travel schemes including cycle to work, local transport season tickets and car salary sacrificescheme
• Opportunities for professional development including 8 dedicatedContinued Personal Development (CPD) days and our Request to InvestProgramme

A place tobelong

At Nottingham College, we’recommittedto creating a workplace where everyone feelssupported, valued, and understood.

We’re proud to be recognised as aCarerConfidentemployer, acknowledging the tailoredsupportwe offer to staff who balance their roles with caring responsibilities. As part of the Endometriosis Friendly Employer scheme, we’reactivelytackling the stigma around menstrual health and providing meaningfulsupportto those affected.

Ourcommitmentto wellbeing continues as we work towards becoming a Menopause Friendly accredited employer, ensuring those experiencing menopause and peri-menopausefeelheard andsupported.

Mental health matters here too — our network of accreditedMental Health First Aiders is always growing, helping to foster a cultureofcompassionandunderstandingacross the college.

Through our Wellness Cafés – informal gatherings that inviteopen conversation – colleagues are encouraged toshareexperiences andsupport

one another. Whether navigating health challenges or balancing work and personal life, wellbeing is prioritised at Nottingham College, allowing you to thrive in your career.

Nottingham College is a place where you can share your ideas, work with people from all kinds of backgrounds and together, make a positive difference. Within ourinclusiveworkplace, everyone is given the opportunity to belong. As part of this we are happy to consider any reasonable adjustments that successful candidates may need.

Nottingham College iscommittedto safeguarding and promoting the wellbeing of our students and expects all staff and volunteers tosharethiscommitment.Background checks including employer references, and an enhanced DBS check will be required for this role.

Please note that this role does not meet the standard salary requirements for Skilled Worker visa sponsorship. However, Home Office exemptions may apply depending on individual circumstances. Candidates are advised to review the Skilled Worker visa criteria on GOV.UK before applying.