Strutt & Parker – Residential and Rural, Client Onboarding Quality Control Officer

BNP Paribas Group; London; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Client Onboarding Quality Control Officer to ensure compliance with AML/KYC regulations. This role involves conducting due diligence on new and existing accounts, maintaining quality control of KYC files, and supporting onboarding processes. The ideal candidate will have a keen eye for detail, excellent communication skills, and the ability to manage multiple tasks under pressure. Join a dynamic team that values diversity and offers award-winning benefits, including generous leave, health support, and financial incentives. If you are looking for a rewarding opportunity in a collaborative environment, this position is for you.

Benefits

25 days annual leave

Health screening

Gym discounts

Wellbeing support

Cycle to work scheme

Travel & retail discounts

Pension

Life assurance

Bonus scheme

Financial advice

Qualifications

• Experience in client due diligence and AML regulations.
• Strong communication and multitasking abilities.

Responsibilities

• Conduct due diligence on accounts to ensure AML/KYC compliance.
• Provide guidance to onboarding analysts and resolve queries.

Skills

Client Due Diligence

AML Regulations

Communication Skills

Multitasking

Detail-Oriented

Commercial Awareness

Tools

MS Office

Internet Search Engines

Job description

Strutt & Parker – Residential and Rural, Client Onboarding Quality Control Officer

The Client Onboarding Quality Control Officer (“QC Officer”) is responsible for onboarding new accounts, performing periodic reviews in accordance with Anti-Money Laundering (AML) regulations or as set by internal policies and procedures for the Strutt and Parker Business Lines. The QC Officer will undertake due diligence to understand the AML risks within the non-transactional and transactional client relationships to ensure that appropriate Know Your Client (KYC) requirements, fee agreements and other due diligence information are obtained and maintained in accordance with internal and regulatory standards. The QC Officer will oversee Quality Control of the KYC files (CAC forms/Escalations), support the Manager with KYC queries, priority KYC files and MI. The QC Officer will be expected to provide feedback to analysts and specialists to assist with identifying gaps in knowledge for training.

Responsibilities

1. Complete due diligence on new and existing accounts to ensure compliance with requirements of BNP Paribas groups AML / KYC policies. This will entail performing and recording the results of searches and sanction checks.
2. Proactively resolve ad-hoc queries related to all aspects of AML analysis.
3. Where required, establish and maintain trusted relationships with our clients to facilitate and accelerate the onboarding processes.
4. Provide guidance to the front office and Client Onboarding Analysts with regards to onboarding policies and account initiation.
5. Perform periodic reviews of accounts as required by the onboarding policies.
6. Actively participate in developing, testing and implementing new or enhanced KYC processes and other process improvement initiatives as required.
7. Proactively resolve queries received from front office and the Compliance Team, highlighting and escalating issues in a timely manner.
8. Establish and maintain effective relationships with front office staff and the Compliance Team.
9. Record accurate information on QC results and provide feedback to team leaders and analysts/specialists.
10. Provide structured feedback to other team members to improve the quality of KYC including CAC forms.
11. Assist the Team Lead in the design, implementation and documentation of QC processes and procedures including providing input into the operation of the new QC function.

Person Specification

1. Demonstrable experience in undertaking client due diligence, including completing independent searches and sanction checks.
2. Prior experience interpreting policies and procedures associated with AML regulations.
3. Working knowledge of third party global information sources used to complete client due diligence searches.
4. Excellent written and verbal communication skills.
5. Knowledge of MS Office: Word, Excel and Outlook, internet search engines.
6. An interest in or working knowledge of commercial real estate investment markets (preferred, but not a pre-requisite).
7. Personable and people-oriented.
8. Principled and self-assured.
9. Able to multitask and manage tight timelines and deliverables.
10. Able to prioritize and work in an organized fashion.
11. Able to work under pressure and with a heavy workload.
12. Extremely detail-oriented.
13. Open to change and future-oriented.
14. Creative thinker able to make well thought out decisions.
15. Responsive to clients and colleagues.
16. Commercially astute.

We are proud to offer award-winning benefits to support and reward our employees:

Health & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work.

Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice.

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.