Strutt & Parker - Residential and Rural, Client Onboarding Quality Control Officer

Strutt & Parker LLP; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Client Onboarding Quality Control Officer to ensure compliance with AML and KYC regulations. In this pivotal role, you will conduct due diligence on client accounts, oversee quality control of KYC files, and support onboarding processes. Your expertise will help maintain high standards and foster trusted relationships with clients. This position offers a dynamic work environment where you can thrive, contribute to process improvements, and engage in meaningful interactions with colleagues and clients alike. Join a company that values diversity and inclusion, and be part of a team that drives positive change in the industry.

Benefits

25 days annual leave

Health screening

Gym discounts

Volunteering opportunities

Cycle to work scheme

Pension plan

Life assurance

Bonus scheme

Financial advice

Great company culture

Qualifications

• Experience with client due diligence and AML regulations is essential.
• Strong communication skills and attention to detail required.

Responsibilities

• Onboard new accounts and ensure compliance with AML/KYC regulations.
• Provide guidance to front office staff and resolve queries.

Skills

Client Due Diligence

Anti-Money Laundering (AML)

Know Your Client (KYC)

Communication Skills

Detail-oriented

Multitasking

Organizational Skills

Problem Solving

Education

Experience in Compliance or Financial Services

Tools

MS Office (Word, Excel, Outlook)

Internet Search Engines

Job description

Strutt & Parker - Residential and Rural, Client Onboarding Quality Control Officer

London Permanent Full-Time

The role

The Client Onboarding Quality Control Officer (“QC Officer”) is responsible for onboarding new accounts, performing periodic reviews in accordance to Anti-Money Laundering (AML) regulations or as set by internal policies and procedures for the Strutt and Parker Business Lines. The QC Officer will undertake due diligence to understand the AML risks within the non-transactional and transactional client relationships to ensure that appropriate Know Your Client (KYC) requirements, fee agreements and other due diligence information are obtained and maintained in accordance with internal and regulatory standards. The QC Officer will oversee Quality Control of the KYC files (CAC forms/Escalations), support the Manager with KYC queries, priority KYC files and MI. The QC Officer will be expected to provide feedback to analysts and specialists to assist with identifying gaps in knowledge for training.

1. Complete due diligence on new and existing accounts to ensure compliance with requirements of BNP Paribas groups AML / KYC policies. This will entail performing and recording the results of searches and sanction checks.
2. Proactively resolve ad-hoc queries related to all aspects of AML analysis.
3. Where required, establish and maintain trusted relationships with our clients to facilitate and accelerate the onboarding processes.
4. Provide guidance to the front office and Client Onboarding Analysts with regards to onboarding policies and account initiation.
5. Perform periodic reviews of accounts as required by the onboarding policies.
6. Actively participate in developing, testing and implementing new or enhanced KYC processes and other process improvement initiatives as required.
7. Proactively resolve queries received from front office and the Compliance Team, highlighting and escalating issues in a timely manner.
8. Establish and maintain effective relationships with front office staff and the Compliance Team.
9. Record accurate information on QC results and feedback results to team leaders and analysts/specialists.
10. Providing structured feedback to other team members to improve quality of KYC including CAC forms.
11. Assist the Team Lead in the design, implementation and documentation of QC processes and procedures including providing input into the operation of the new QC function.

Person specification

1. Demonstrable experience and undertaking client due diligence, including completing independent searches and sanction checks.
2. Prior experience interpreting policies and procedures associated with AML regulations.
3. Working knowledge of third-party global information sources used to complete client due diligence searches.
4. Excellent written and verbal communication skills.
5. Knowledge of MS Office: Word, Excel and Outlook, internet search engines.
6. An interest/working knowledge of commercial real estate investment markets (preferred, but not a pre-requisite).
7. Personable and people-oriented.
8. Principled and self-assured.
9. Able to multitask and manage tight timelines and deliverables.
10. Able to prioritize and work in an organized fashion.
11. Able to work under pressure and with a heavy workload.
12. Extremely detail-oriented.
13. Open to change and future-oriented.
14. Creative thinker able to make well-thought-out decisions.
15. Responsive to clients and colleagues.
16. Commercially astute.

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work.
• Financial: Pension, life assurance at 8 x basic salary, group income protection (long-term disability insurance), interest-free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice.

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Apply online through BNP Paribas Careers.

Strutt & Parker and the wider BNP Paribas is passionate about building an inclusive culture where everybody feels they belong and can thrive.

We celebrate diversity and support all our people to reach their potential, find fulfilment at work and use all their diverse ideas and skillsets to deliver for our clients now, and every day.

We are building an inclusive culture so that we offer a supportive workplace that drives innovation, creativity, and results.

We take discrimination very seriously as an organisation; if you want to raise any concerns of discrimination or issues, please [e-mail]

Our employee networks

We want to make a career at Strutt & Parker a fulfilling and enriching experience for people from all backgrounds.

We are committed to breaking down barriers and driving positive change within our own organisation and our sector. We know that the only way to affect change is to act, and we promise to take action.

To find out how we are making improvements towards building a more diverse workforce and an inclusive culture, download our combined Gender & Ethnicity Pay Report.

• 86% of employees feel that the company is an inclusive place to work and supports diversity (gender, age, ethnic origins, disability, sexual orientation and identity).
• 80% of employees feel they are treated with respect.

Community

We know how important it is to many of our employees to be able to give back to their communities by supporting charities through volunteering and fundraising.

Every member of staff has one day each year to volunteer, either through one of our events or in their local community, for a cause they are passionate about. For those raising funds, you may be eligible for BNP Paribas’ matched funding which could see your charity fundraising pot topped up.

Employee Networks

Everybody at Strutt & Parker has access to employee networks that are open to all, and we encourage all people to collaborate and connect with each other:

• MixCity - gender equality network
• Ability Network - raises awareness of disability-related issues
• Early Careers Network - provides support to employees in the early stages of their careers, engaging them to feel more connected with the business as well as creating a sense of community
• Pride - creating a supportive working environment where colleagues, customers and clients from the LGBT+ community feel safe, respected and valued by all
• Multicultural - focuses on creating an inclusive environment by recognizing and celebrating the diverse cultures and traditions of our workforce
• Parents & Carers - helps create an effective support infrastructure for working families