Strutt & Parker - Residential and Rural, Client Onboarding Quality Control Officer

Strutt & Parker; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Client Onboarding Quality Control Officer to ensure compliance with AML regulations and enhance KYC processes. This role involves conducting due diligence, maintaining client relationships, and overseeing quality control of KYC files. The ideal candidate will possess strong communication skills, a detail-oriented mindset, and a proactive approach to problem-solving. Join a dynamic team that values diversity and inclusivity, while offering award-winning benefits and opportunities for professional growth in the commercial real estate sector.

Benefits

Health & Leisure Perks

Pension

Life Assurance

Income Protection

Bonus Schemes

Share Plans

Qualifications

• Experience in client due diligence, including searches and sanctions checks.
• Understanding of AML policies and procedures.

Responsibilities

• Complete due diligence on new and existing accounts, ensuring compliance.
• Guide onboarding analysts on policies and account initiation.

Skills

Client Due Diligence

AML Policies

Communication Skills

MS Office Proficiency

Internet Research

Commercial Real Estate Knowledge

Job description

Strutt & Parker - Residential and Rural, Client Onboarding Quality Control Officer

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Role Overview

The Client Onboarding Quality Control Officer (“QC Officer”) is responsible for onboarding new accounts and performing periodic reviews in accordance with Anti-Money Laundering (AML) regulations and internal policies across Strutt & Parker's business lines. The QC Officer will conduct due diligence to assess AML risks within client relationships, ensuring that KYC requirements, fee agreements, and other due diligence information are obtained and maintained per regulatory standards. The role includes overseeing the quality control of KYC files, supporting the Manager with KYC queries, and providing feedback to analysts and specialists to identify training gaps.

Key Responsibilities

1. Complete due diligence on new and existing accounts, ensuring compliance with BNP Paribas AML/KYC policies, including performing searches and sanction checks.
2. Resolve ad-hoc AML analysis queries proactively.
3. Establish and maintain trusted relationships with clients to facilitate onboarding.
4. Guide front office and onboarding analysts on policies and account initiation.
5. Perform periodic reviews of accounts as per policies.
6. Contribute to developing, testing, and implementing enhanced KYC processes.
7. Resolve queries from front office and Compliance Team, escalating issues as needed.
8. Maintain effective relationships with stakeholders.
9. Accurately record QC results and provide feedback to improve KYC quality.
10. Assist in designing and documenting QC processes and procedures.

Person Specification

Essential Experience

• Experience in client due diligence, including searches and sanctions checks.
• Understanding of AML policies and procedures.
• Knowledge of global information sources for client due diligence.
• Excellent communication skills.
• Proficiency in MS Office and internet research.
• Interest or knowledge of commercial real estate markets (preferred).

Personal Qualities

• Personable, principled, and self-assured.
• Strong communication skills.
• Organized, able to multitask and prioritize.
• Detail-oriented and able to work under pressure.
• Open to change and creative in decision-making.
• Responsive and commercially aware.

Benefits

We offer award-winning benefits including health & leisure perks, pension, life assurance, income protection, bonus schemes, share plans, and more, supporting a diverse and inclusive workplace.

Additional Details

Seniority level: Associate

Employment type: Full-time

Job function: Other

Location & Application

Based in London, UK. Apply now to join our team and help us deliver exceptional client onboarding services.