Streetworks Coordinator

M Group Water; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company in infrastructure services as a Streetworks Coordinator. You'll manage permits and stakeholder relationships to ensure compliance and support essential water supply management. This role offers growth opportunities and a supportive environment.

Benefits

Matched pension scheme

Online GP service

Employee assistance programme

Retail discounts

Life assurance

Cycle to work scheme

Enhanced parental leave

Health Care Cash Plan

Discretionary bonus scheme

25 days annual leave

Responsibilities

• Coordinate with stakeholders and manage permits.
• Handle customer complaints and escalations.
• Update corporate work management systems.

Skills

Negotiation

Communication

Attention to Detail

Judgement

Adaptability

Teamwork

Data Analysis

Time Management

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.

Want to be a part of it?

What will you be doing?

As our Streetworks Coordinator you'll work closely to build strong relationships with all internal and external stakeholders including relevant Highway Authorities, internal schedulers, 3^rd party contractors and Thames Water operations.

You'll be raising permits and notices in accordance with NRSWA using internal job management systems and Street Manager permit management system. Managing active permits and notices to maintain compliance at all stages of the job, preventing Fixed Penalty notices and overrun charges.

You'll support with customer complaints and escalations as and when requested by Thames Water and Customer Care.

Respond to Highway Authority comments and Modification Requests promptly.Update and report from corporate work management systems to track work progress and maintain an accurate audit trail of permit and notice history.

What you'll bring?

• Ability to negotiate and manage stakeholders
• Strong communication skills
• Ability to pay close attention to detail
• Judgement
• Adaptability
• Team worker
• Accurate data analysing and input
• Excellent time management

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us!
• Personal Accident Cover

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3^rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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