Streetworks Compliance Technician

Lanes Group; Leyland; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

24 Days holiday plus Bank Holidays

Pension

Death in service

Overtime potential

Training and progression opportunities

Free parking

Job summary

Lanes Group, via Sapphire Utility Solutions, is seeking a Streetworks Compliance Officer for a remote role with occasional travel to Leyland. The position is a 12-month fixed-term contract offering a salary of £26,500 per annum and requires robust administrative support experience.

You will investigate FPNs, work with INS, Big Change and Street Manager systems, and collaborate with operations to drive improvements. Training and reporting are key parts of the role.

Qualifications

• Experience working in a busy administrative, customer service or operational support environment.
• Good attention to detail and ability to work accurately.
• Comfortable using computer systems and learning new software.
• Able to manage workloads and meet deadlines.
• Strong communication skills and confidence working with different teams.
• A positive attitude and willingness to learn new processes and systems.

Responsibilities

• Conduct thorough investigations on all FPNs understanding the root cause allowing for identification of trends and themes, allowing improvements to be identified.
• Utilise multiple in-house systems including INS, Big Change & Street Manager.
• Collaborate with operations sharing details of failures, sharing successes and implementing process changes to drive future improvements.
• Conducting training for new employees and/ or refresher training required within the current team in relation to street work management.
• Clear understanding of processes, with the ability to identify initiatives and improvements that demonstrate efficiency.
• Manage and share reporting to the wider functions, additional upward management reporting will be required.
• Liaise where required with local authorities to ensure smooth coordination and resolution of disputes.
• Work closely with the Streetworks and Compliance manager to implement positive change, reducing both volumes and costs of all associated fines, assisting in other workloads where required.
• Reviewing all fixed penalty notices (FPNs) within a set timescale, using knowledge to accept, dispute or reject the fine based on information from thorough investigation.

Skills

Admin experience

Attention to detail

Computer skills

Workload management

Communication skills

Willingness to learn

Job description

Lanes Group is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department:

Sapphire Utility Solutions, a Lanes Group Company specialise in multiple divisions.

United Utilities operates across a number of contracts across our business, predominantly wastewater network services as part of the AMP 7 period plan.

The Team support reactive and planned maintenance across the CCTV & Jetting and Civils teams, further supported by our in house Traffic Management Division and Capital Projects covering the entire UU network.

Purpose of the role:

Streetworks Compliance works closely with operational Managers and delivery teams, the Client and Highway Authorities providing guidance and assurance to ensure all streetworks activities are carried out safely, legally, and in line with industry regulations. The team manages permits, notices, inspections, and compliance requirements, helping to minimise disruption, maintain strong relationships with local authorities, and support the safe and efficient delivery of essential infrastructure services.

• Location: Remote, with occasional travel to Leyland Office
• Hours:40 hours per week. 8am - 4.30pm
• Salary:£26,500 per annum
• 12 months fixed term contract

Key Responsibilities:

• Conduct thorough investigations on all FPNs understanding the root cause allowing for identification of trends and themes, allowing improvements to be identified.

• Utilise multiple in-house systems including INS, Big Change & Street Manager.

• Collaborate with operations sharing details of failures, sharing successes and implementing process changes to drive future improvements.

• Conducting training for new employees and/ or any refresher training required within the current team in relation to street work management.

• Clear understanding of processes, with the ability to identify initiatives and improvements that demonstrate efficiency.

• Manage and share reporting to the wider functions, additional upward management reporting will be required.

• Liaise where required with local authorities to ensure smooth coordination and resolution of disputes.
• Work closely with the Streetworks and Compliance manager to implement positive change, reducing both volumes and costs of all associated fines, assisting in other workloads where required.
• Reviewing all fixed penalty notices (FPNs) within a set timescale, using knowledge to accept, dispute or reject the fine based on information from thorough investigation.

Key Requirements

Skills & Experience:

• Experience working in a busy administrative, customer service or operational support environment.
• Good attention to detail and ability to work accurately.
• Comfortable using computer systems and learning new software.
• Able to manage workloads and meet deadlines.
• Strong communication skills and confidence working with different teams.
• A positive attitude and willingness to learn new processes and systems.

Living the Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearlyDeliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well‑being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.

Location: Remote, with occasional travel to Leyland Office

Hours:40 hours per week. 8am - 4.30pm

Salary:£26,500 per annum

12 months fixed term contract

What we offer:

• 24 Days holiday plus Bank Holidays

• Pension

• Death in service

• Overtime potential

• Training and progression opportunities

• Free parking