Remote Streetworks Compliance Specialist

Lanes Group; Leyland; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

24 Days holiday plus Bank Holidays

Pension

Death in service

Overtime potential

Training and progression opportunities

Free parking

Job summary

Lanes Group, via Sapphire Utility Solutions, is seeking a Streetworks Compliance Officer for a remote role with occasional travel to Leyland. The position is a 12-month fixed-term contract offering a salary of £26,500 per annum and requires robust administrative support experience.

You will investigate FPNs, work with INS, Big Change and Street Manager systems, and collaborate with operations to drive improvements. Training and reporting are key parts of the role.

Qualifications

• Experience working in a busy administrative, customer service or operational support environment.
• Good attention to detail and ability to work accurately.
• Comfortable using computer systems and learning new software.
• Able to manage workloads and meet deadlines.
• Strong communication skills and confidence working with different teams.
• A positive attitude and willingness to learn new processes and systems.

Responsibilities

• Conduct thorough investigations on all FPNs understanding the root cause allowing for identification of trends and themes, allowing improvements to be identified.
• Utilise multiple in-house systems including INS, Big Change & Street Manager.
• Collaborate with operations sharing details of failures, sharing successes and implementing process changes to drive future improvements.
• Conducting training for new employees and/ or refresher training required within the current team in relation to street work management.
• Clear understanding of processes, with the ability to identify initiatives and improvements that demonstrate efficiency.
• Manage and share reporting to the wider functions, additional upward management reporting will be required.
• Liaise where required with local authorities to ensure smooth coordination and resolution of disputes.
• Work closely with the Streetworks and Compliance manager to implement positive change, reducing both volumes and costs of all associated fines, assisting in other workloads where required.
• Reviewing all fixed penalty notices (FPNs) within a set timescale, using knowledge to accept, dispute or reject the fine based on information from thorough investigation.

Skills

Admin experience

Attention to detail

Computer skills

Workload management

Communication skills

Willingness to learn

Job description

Lanes Group, via Sapphire Utility Solutions, is seeking a Streetworks Compliance Officer for a remote role with occasional travel to Leyland. The position is a 12-month fixed-term contract offering a salary of £26,500 per annum and requires robust administrative support experience.

You will investigate FPNs, work with INS, Big Change and Street Manager systems, and collaborate with operations to drive improvements. Training and reporting are key parts of the role.