StreetLink London Coordinator

St Mungo; Greater London; Hybrid; GBP 28.000 - 42.000; Vollzeit

Zusammenfassung

St Mungo’s is seeking a Coordinator to join the StreetLink London team, supporting people in London who are already or at immediate risk of rough sleeping. The role centers on coordinating day-to-day case work and delivering high-quality advice via the advice line.

You will work with local authorities and service providers to ensure clients have support in place, and you will line manage Assessment Workers.

Qualifikationen

• Experience of client case management and the resilience to achieve and meet agreed outcomes.
• Knowledge of providing high levels of customer service to clients via telephone in a busy service delivery environment.
• Knowledge of the legislative environment and the challenges faced by people who are rough sleeping or at risk of homelessness.
• Ability to build and develop strong relationships with a range of people including internal and external agencies.
• Ability to motivate staff to achieve outcomes with a creative and person-centred approach.
• Excellent communication skills and the ability to work with others whilst managing your own time.

Aufgaben

• Coordinate day-to-day case work of the team to ensure high quality personalised casework.
• Ensure the delivery of high quality advice and support to people calling the advice line.
• Work in partnership with local authorities, accommodation services, statutory and voluntary agencies to ensure clients have support in place.
• Line manage and provide essential support and supervision to Assessment Workers.

Kenntnisse

Customer service

Case management

Relationship building

Communication skills

Time management

Staff supervision

Jobbeschreibung

Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives?

We have an exciting opportunity for a Coordinator to join the StreetLink London team, supporting people at in London already or at immediate risk of rough sleeping.

The StreetLink London Advice Line, funded by the GLA, Bloomberg and London Council, is an innovative service that has been designed to offer additional support directly to people already or at risk of or rough sleeping in London. The services provides targeted telephone advice, advocacy and support to help prevent and resolve people’s rough sleeping. The service finds immediate solutions to connect people to vital services that can help resolve their rough sleeping.

In this role you will:

• Play a central role in coordinating the day to day case work of the team to ensure high quality personalised casework.
• Ensure the delivery of high quality advice and support to people calling the advice line.
• Work in partnership with local authorities, accommodation services, statutory and voluntary agencies to ensure that clients have support in place.
• Line manage and provide essential support and supervision to Assessment Workers.

In this non shift role you will work mainly within normal office hours Monday – Friday, however, you will be expected to occasionally cover shifts on an evening or weekend due to annual leave and sickness. You will have 4 days in our central services head office and 1 (optional) day at home.

About you

We think this role will suit someone with experience of providing high levels of customer service to internal or external customers/clients via telephone in a busy service delivery environment, as well as:

• Experience of client case management and the resilience to achieve and meet agreed outcomes.
• Knowledge of the legislative environment and the challenges faced by people rough sleeping or at risk of
• The ability to build and develop strong relationships with a range of people including internal and external agencies
• The ability to motivate staff to achieve outcomes with a creative and person centred approach.
• Excellent communication skills and the ability to work with others whilst managing your own time.

Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.

Closing date*: 18th November 2026

Interview and assessments: 2nd / 3rd December 2026

*We may close the advert early should we receive a high volume of applications. Early application is advised.

Please note:This role is not eligible for visa sponsorship. Applicants must have existing and ongoing right to work in the UK for the duration of employment.

Successful candidates will be required to provide evidence of their right to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.