Strategy & Transformation Coordinator (Hybrid)

Royal London; Alderley Edge; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Annual leave

Pension matching

Private medical insurance

Job summary

Royal London is seeking a Service Strategy & Transformation Co-ordinator in Alderley Park. This role supports the delivery of strategic priorities, transformation programmes and service improvements across Customer Operations.

You’ll coordinate governance, planning and programme management, producing clear reporting for senior leaders and ensuring actions and risks are tracked across multiple workstreams. A proactive, delivery-focused approach is essential in this fast-paced environment.

Qualifications

• Experience coordinating projects, programmes or strategic initiatives in a fast-paced environment.
• Strong organisational skills with ability to manage multiple priorities and keep activities moving forward.
• Excellent reporting and presentation skills, translating data into clear insights.
• Comfortable tracking actions, risks, dependencies and deliverables across several workstreams.
• Excellent stakeholder management and communication skills with senior leaders.
• Interest in strategy, transformation, continuous improvement and delivering positive customer outcomes.

Responsibilities

• Support the delivery of Customer Operations' strategic priorities, transformation programmes and service improvement initiatives.
• Coordinate governance, planning and programme management activities, ensuring actions, risks, dependencies and decisions are tracked.
• Produce high-quality reports, presentations and management information, translating complex information into clear insights.
• Support leadership team activities, preparing briefings, meeting materials and updates for senior stakeholders.
• Build relationships across Customer Operations, the COO function and wider business teams to ensure priorities remain aligned and progressing.
• Follow through on commitments to drive delivery and assist with administrative duties including logistics, travel and expenses.

Skills

Project coordination

Stakeholder management

Reporting & storytelling

Multi-workstream tracking

Executive communication

Strategic thinking

Job description

Royal London is seeking a Service Strategy & Transformation Co-ordinator in Alderley Park. This role supports the delivery of strategic priorities, transformation programmes and service improvements across Customer Operations.

You’ll coordinate governance, planning and programme management, producing clear reporting for senior leaders and ensuring actions and risks are tracked across multiple workstreams. A proactive, delivery-focused approach is essential in this fast-paced environment.