Customer Operations & Engagement Strategist

Royal London

Alderley Edge

Hybrid

GBP 42,000 - 54,000

Full time

3 days ago

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Benefits offered by this job

28 days annual leave

Employer pension matching 14%

Private medical insurance

Job summary

Royal London is seeking a Strategic Customer & Engagement Specialist to join the Operations Transformation & Performance team at Alderley Park. The role blends reporting, stakeholder engagement and colleague communication in a 50/50 hybrid working model.

You will coordinate reporting, develop materials for leadership forums and drive engagement initiatives to improve performance and the colleague experience. Collaboration with internal teams is essential.

Qualifications

Strong planning, organisation and coordination skills with the ability to manage competing priorities in a fast-paced environment.
Experience supporting colleague engagement, communications, events, governance or business planning.
Ability to analyse information and data and translate it into clear, meaningful updates.

Responsibilities

Coordinate reporting across operational KPIs, service performance, risks, benefits and business priorities.
Produce clear packs, updates and materials for leadership meetings, performance forums and governance activity.
Coordinate actions, priorities and decision-making support for the Customer Operations Leadership Team.
Plan and deliver colleague events, workshops, listening sessions and communications.