Strategy & Operations Manager - TRT

Voy; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Stock option plan

Private medical insurance

Hybrid role in London Bridge

Wellness and gym benefit

25 days holidays + bank holidays + Par

Cycle to Work

Electric Car salary sacrifice

Job summary

Voy is seeking a Strategy & Operations Manager to join its Patient Experience Operations team in London, hybrid. You will own the activations funnel post-consultation, drive process improvements, and partner with Product, Data and Commercial to scale initiatives that enhance care delivery for over a million UK members.

Ideal candidates have 4–7 years in consulting or fast-paced operations, strong analytical skills, and excellent communication. Experience with Looker/SQL is a bonus.

Qualifications

• 4–7 years of experience in consulting, start‑up operations, generalist operations, or a fast‑paced environment.
• Strong analytical and problem‑solving abilities with comfort using data to inform decisions.
• Excellent written and verbal communication with the ability to work across teams.

Responsibilities

• Own the activations funnel post consultation—from reporting, process improvement and resource planning to scaling new strategies.
• Use data to identify bottlenecks, trends, and opportunities, and translate insights into actionable recommendations.
• Collaborate cross-functionally with Product, Data, Commercial, and Clinical teams to ensure initiatives are aligned and executed.
• Support business case development, KPI tracking, and performance reporting for Patient Experience operations.

Skills

Analytical skills

Data-driven

Cross-functional collaboration

SQL

Looker

Written & verbal communication

Tools

Looker

SQL

Job description

Customer Service / Patient Experience · London HQ · Hybrid

The Opportunity

We're looking for a Strategy & Operations Manager to join our Patient Experience Operations team. This role is ideal for someone with 4-7 years of experience in high-growth start-ups, consulting, or operations, who is eager to take on cross-functional challenges and drive strategic initiatives that directly impact care delivery.

You’ll work closely with commercial, product teams, and operational leaders to identify opportunities, solve problems, and execute projects that help our Patient Experience teams perform at their best.

What You’ll Do

• Own the activations funnel post consultation—from reporting, process improvement and resource planning to scaling new strategies.
• Use data to identify bottlenecks, trends, and opportunities, and translate insights into actionable recommendations.
• Collaborate cross-functionally with teams including Product, Data, Commercial, and Clinical to ensure initiatives are aligned and executed effectively.
• Support business case development, KPI tracking, and performance reporting for Patient Experience operations.

Who you are

• 4-7 years of experience in consulting, start-up operations, generalist operations, or a similarly analytical and fast-paced environment.
• Exceptional analytical and problem-solving skills; you're comfortable working with data and using it to inform decisions.
• Strong written and verbal communication skills, with an ability to work across different teams and stakeholders.
• Self-starter mentality with a bias to action—you’re proactive, resourceful, and don’t wait to be told what to do.
• Thrive in ambiguity and are excited to work in a rapidly evolving, mission-driven environment.
• Familiarity with Looker, SQL or other data visualisation and analysis tools are a bonus but not required.
• Experience with sales operations / strategy is a bonus but not requires.

What we offer

• Generous stock option plan.
• Private medical insurance.
• Hybrid role based in London Bridge 3 days a week with lunch once a week.
• Wellness and gym benefit with WellHub.
• 25 days holidays, plus bank holidays, and generous parental leave & flexible working policies.
• Cycle to Work and Electric Car salary sacrifice schemes.

No one has scaled healthcare without compromising on either efficacy or experience. Until now.

Today, we serve over one million members across the UK, Germany, India and Brazil with personalised care for hormonal imbalance, obesity, hair loss and menopause.

Ready to join us and change how healthcare feels for millions?