Patient Experience Specialist - Multilingual

Voy; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Voy London HQ seeks a Patient Experience Specialist to join our hybrid team. You will be the primary contact for patients, advocating their voice and guiding their journey through hormonal and lifestyle care offerings.

Fluency in English plus another European language, strong written and verbal communication, and a proactive, organized mindset are essential in our fast-moving startup environment. Healthtech experience is a plus.

Qualifications

• Fluent writing and speaking in another European language.
• Hybrid role based in London Bridge, 3 days in the office.
• Able to explain things clearly and be thoughtful and empathetic.
• Experience in a customer support role within a scaling tech startup is a bonus (healthtech preferred).
• Open to feedback and focused on improving processes.

Responsibilities

• Serve as the primary point of contact for patients and guide them through their journey.
• Be the voice of Voy and relay patient feedback across teams.
• Collaborate with cross-functional teams to remove barriers for patients.
• Design and improve scalable patient support processes.

Skills

Multilingual

Customer support

Empathy

Communication

Organised / calendar

Problem solving

Job description

Customer Service/ Patient Experience · London HQ · Hybrid

Patient Experience Specialist - Multilingual

This is a rare opportunity to be part of our wonderful, established Patient Experience Specialist team. As we continue to rapidly expand across our Weight Loss and TRT categories, you'll play an exciting role in helping us scale our patient experience tools and processes to deliver excellent customer service.

You'll be a key hire that is crucial to the ongoing success of Voy and the Patient Experience Team over the coming months and beyond.

Your goal is to create an experience so good our patients have to tell their friends about us. You'll be the primary point of contact for our patients and you'll advocate their voice throughout the company.

You're someone who makes things happen despite ambiguity and can calmly handle periods of breakneck scaling and moments of chaos. You have a passion for solving real patient problems as well as design and innovation.

What you'll be doing

• Helping solve our patient problems with world-class service when they get in touch.
• Being the voice of Voy and working with patients to help guide them through their journey.
• Working closely with various teams to make sure we're unblocking any potential barriers patients may face.
• Optimising and improving processes that allow us to help patients in the most effective and scalable way possible.

What we need from you

• You're fluent writing and speaking in another European language.
• You're comfortable working in a hybrid role based in London Bridge, with 3 days a week in the office.
• You're good at explaining things to people and you are thoughtful and empathetic in all of your interactions.
• You have some experience working in a customer support role within a scaling tech startup environment. Bonus points for a healthtech company.
• You see feedback as a gift, and constantly look for ways to improve your work and grow as a person.
• You're super organised, live by your calendar and know how to develop processes to make sure you never miss a beat!
• You have excellent written and verbal communication skills in English and are multilingual.
• You have a "roll up your sleeves" mentality where you're willing to learn and jump into unknown situations.
• You are excited about healthcare and what we're building at Voy.
• You're comfortable working in a hybrid role based in London Bridge, with 3 days a week in the office.

How you operate

• Think big – you're inspired by frighteningly ambitious solutions to big patient problems, you approach them from first principles and you have the determination to clear hurdles to get there.
• Move fast – you set just the right pace, you collaborate well and you're a clear communicator that can quickly understand people's needs and help them find a solution.
• Make it better – you think about the bigger picture, you have a growth mindset with yourself and others (including a healthy relationship with feedback), you're hard on problems not people and do whatever you can to help our patients.

No one has scaled healthcare without compromising on either efficacy or experience. Until now.
Today, we serve over one million members across the UK, Germany, India and Brazil with personalised care for hormonal imbalance, obesity, hair loss and menopause.
Ready to join us and change how healthcare feels for millions?

Let's recruit together and find your next colleague.