Strategy & Operations Manager, People New London

Cleo; London; Hybrid; GBP 68,000 - 113,000; Full time

Job summary

Cleo is seeking an Operations Manager to join their People team. This role involves a data-driven approach to optimize recruitment processes and enhance talent density. You will lead critical projects and gain broad exposure within a fast-growing tech startup focused on transforming financial health access.

Benefits

Competitive compensation package

Flexibility in work location

25 days annual leave + public holidays

6% employer-matched pension

Private Medical Insurance

Enhanced parental leave

1 month paid sabbatical after 4 years

Regular socials and activities

Online mental health support

Qualifications

• Comfortable working in a fast-paced, high-growth environment.
• Intermediate proficiency in SQL for data analysis and reporting.
• Ability to think strategically while executing effectively at an operational level.

Responsibilities

• Lead in building and refining talent management processes.
• Analyze performance data to identify trends and areas for improvement.
• Collaborate with leadership on organizational design projects.

Skills

Analytical skills

Data-driven decision making

Communication skills

Problem-solving

Education

2+ years of experience in operations or similar roles

Tools

SQL

Job description

At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.

Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

Being an Operations Manager in the People team means working on a range of high-impact cross-functional projects. You’ll be expected to step in and solve problems wherever they appear, with an ability to go from the strategic to the tactical very quickly.
You’ll be pushed to build understanding for multiple domain areas as you take on projects with tight deadlines. This means your priorities can shift day to day, from building robust performance frameworks to implementing new systems or processes for recruitment, you’ll have an opportunity to gain exposure across one of the most important areas of any business.

What You'll Be Doing:

You’ll take the lead in building and refining the key processes that drive talent density. From setting up seamless goal-setting frameworks to streamlining performance reviews, you’ll be responsible for ensuring that our systems are not only efficient but also scalable as we grow. You'll continuously look for ways to optimize every step of the process, working closely with the leadership team to get things done.

Data will play a central role in everything you do. You’ll dig into performance data to uncover insights, spot trends, and identify areas for improvement. This data-driven approach will help you refine our performance management systems, ensuring they support employee development and company growth. You’ll also be responsible for developing and tracking performance-related KPIs, making sure that the right metrics are in place to measure progress and success across the business.

Beyond performance management, you’ll work closely with the Chief People Officer on a range of initiatives. This could involve contributing to larger org design projects, helping to implement new systems across the People function, or taking on key projects that support broader business objectives. You’ll play a critical role in ensuring that the people operations side of the business is efficient, scalable, and aligned with our long-term vision.

About You:

• 2+ years of experience in operations, consulting, strategy, or similar roles (please see note on role level below)
• Strong analytical skills with a focus on data-driven decision-making.
• Intermediate proficiency in SQL for data analysis and reporting.
• Ability to think strategically while executing effectively at an operational level.
• Excellent communication skills and the ability to influence stakeholders across all levels of the organization.
• Comfortable working in a fast-paced, high-growth environment.

Nice to Have:

• Exposure to high-growth startup or fintech environments
• Ops experience at a larger more established tech org
• Process engineering experience

What do you get for all your hard work?

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ This role can either align with a Level 3 (£68,985 - £89,478) or Level 4 (£89,478 - £112,597), dependent on experience.
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
• Other benefits;
• Company-wide performance reviews every 6 months
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme
• And many more!

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If you’re an existing user, you’ll still have access to the app. But some features won’t be available (just for a little while). Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future.

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Why are you applying to Cleo and what makes this role interesting for you?

It is mandatory that you have experience of working on People projects (workforce planning, talent density, performance management frameworks, compensation & benefits to share some examples). Please briefly describe a project example that would make you a good fit for the role.

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